About Company
Mailpac Group is Jamaica’s leading logistics and e-commerce fulfillment company, dedicated to connecting people and businesses across the island and globally. With a robust network of physical stores and an innovative digital platform, we provide unparalleled courier, mail forwarding, and fulfillment services. At Mailpac, we pride ourselves on speed, reliability, and customer satisfaction, empowering individuals and businesses to thrive in the digital age. We foster a dynamic and supportive work environment where every team member contributes to our mission of simplifying logistics and enhancing customer experiences.
Job Description
Are you a highly motivated individual with a passion for excellent customer service and a knack for navigating the streets of Greater Portmore and its surrounding areas? Mailpac Group is seeking dedicated and reliable Courier Delivery Assistants to join our dynamic team on a flexible hours basis. This is an exciting opportunity for someone who thrives in an active role, enjoys meeting new people, and values the autonomy of managing their own schedule while contributing to a crucial service.
As a Courier Delivery Assistant, you will be the face of Mailpac Group, responsible for the timely, safe, and efficient pick-up and delivery of packages, documents, and other items to our valued customers. Your daily tasks will involve more than just transportation; you’ll play a vital role in ensuring that goods reach their destinations intact and that every customer interaction is positive and professional. You will be instrumental in upholding Mailpac’s reputation for exceptional service, directly impacting our customers’ satisfaction and our operational success.
This role is perfect for individuals seeking flexibility in their work schedule, whether you are a student, balancing other commitments, or simply prefer a non-traditional work week. We understand that life happens, and we aim to provide a supportive environment that allows you to excel professionally without sacrificing personal priorities. You will be equipped with the necessary tools and training to succeed, ensuring you can confidently manage your routes and deliveries. If you’re looking for a role that offers independence, allows you to be an integral part of a growing company, and provides the flexibility you need, then this Courier Delivery Assistant position with Mailpac Group is for you. Join us in connecting Jamaica, one package at a time!
Key Responsibilities
- Efficiently pick up and deliver packages, documents, and other items to designated locations within Greater Portmore and surrounding areas.
- Ensure all deliveries are made in a timely manner, adhering to scheduled routes and deadlines.
- Handle packages with the utmost care to prevent damage during transit.
- Maintain accurate records of deliveries, including proof of delivery, package condition, and any special instructions.
- Communicate effectively with dispatch, customers, and team members regarding delivery status or any unforeseen issues.
- Adhere to all traffic laws, company safety policies, and local regulations.
- Assist with loading and unloading packages as needed.
- Collect payments for cash-on-delivery orders and ensure proper reconciliation.
- Provide exceptional customer service during every interaction.
Required Skills
- Valid driver's license (Motorcycle or Car) with a clean driving record.
- Thorough knowledge of the Greater Portmore, Portmore and surrounding St. Catherine areas.
- Excellent time management and organizational skills.
- Strong communication and interpersonal abilities.
- Physical capability to lift and carry packages of varying weights (up to 50 lbs).
- Customer service-oriented mindset with a polite and professional demeanor.
- Reliability, punctuality, and a strong work ethic.
- Basic proficiency with smartphone applications (GPS, delivery tracking apps).
Preferred Qualifications
- High School Diploma or equivalent.
- Previous experience in a delivery, courier, or logistics role.
- Experience using handheld delivery devices or mobile applications for route management.
- Possession of a reliable vehicle (motorcycle or car) for use in deliveries, with appropriate insurance.
- First Aid/CPR certification (desirable but not mandatory).
Perks & Benefits
- Flexible work schedule to accommodate personal commitments.
- Competitive hourly rate with performance incentives.
- Opportunity for professional growth and advancement within Mailpac Group.
- Dynamic and supportive team environment.
- Training and development opportunities.
- Fuel allowance (if using personal vehicle).
- Employee discounts on Mailpac services.
How to Apply
Ready to hit the road with Mailpac Group? We invite you to become a vital part of our delivery team. To apply for the Courier Delivery Assistant – Flexible Hours position, please submit your resume and a brief cover letter outlining your experience and availability by clicking on the application link below. We look forward to reviewing your application!