About Company
At Career.zycto, we are dedicated to providing essential support and guidance to individuals navigating life’s most challenging moments. We understand the profound impact that a compassionate, skilled counsellor can have during a crisis. For a crisis counsellor, Career.zycto offers a uniquely supportive and empowering environment where your expertise directly contributes to community well-being. Join a team that values empathy, professional growth, and making a tangible difference in people’s lives. We believe in fostering a collaborative atmosphere where every team member feels valued and supported in their crucial work.
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Job Description
Are you a compassionate and resilient professional driven by the desire to support individuals through their most vulnerable times? Career.zycto is seeking a dedicated Part-Time Crisis Counsellor to join our team in Prenzlauer Berg, Berlin. This pivotal role offers the opportunity to provide immediate, empathetic, and vital support to individuals experiencing acute emotional distress, mental health crises, or significant life challenges. You will be at the forefront of de-escalation, emotional support, and connecting clients to essential resources, embodying our commitment to mental well-being within the community.
As a Crisis Counsellor, you will engage directly with clients, often in high-pressure situations, requiring exceptional active listening, non-judgmental communication, and the ability to maintain composure. Your day will involve assessing individual needs, developing immediate safety plans, and providing a stable, reassuring presence. We understand the demands of this role and are committed to providing a robust support system, including regular clinical supervision and opportunities for professional development, ensuring your well-being while you care for others.
This position is more than just a job; it’s a calling to make a profound difference. You will work within a collaborative team environment, collaborating with colleagues and external service providers to ensure holistic care. The ideal candidate will bring not only clinical expertise but also a deep sense of empathy, cultural sensitivity, and a steadfast commitment to ethical practice. If you are looking for a meaningful part-time opportunity where your skills directly impact lives and contribute to a healthier, more resilient community in Berlin, we encourage you to apply.
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Key Responsibilities
- Provide immediate, empathetic, and confidential crisis intervention and emotional support to individuals.
- Conduct thorough risk assessments to determine the level of threat to self or others and develop safety plans.
- De-escalate intense emotional situations through active listening and non-judgmental communication.
- Connect clients with appropriate internal and external mental health services, social support, and community resources.
- Maintain accurate, timely, and confidential client records and documentation in accordance with professional standards.
- Collaborate with multi-disciplinary teams and external partners to ensure comprehensive client care.
- Participate in regular clinical supervision and ongoing professional development trainings.
Required Skills
- Proven experience in crisis intervention and de-escalation techniques.
- Exceptional active listening and verbal communication skills.
- Strong empathy, patience, and a non-judgmental, trauma-informed approach.
- Ability to remain calm and effective under pressure and in high-stress situations.
- Proficiency in both German (C1 level minimum) and English (B2 level minimum).
- Solid understanding of mental health disorders, substance abuse, and trauma.
- Demonstrated ability to maintain strict confidentiality and ethical boundaries.
Preferred Qualifications
- Master's degree in Psychology, Social Work, Counseling, or a related field.
- Certification in specific crisis management methodologies (e.g., CISM, Psychological First Aid).
- Experience working with diverse populations and understanding of cultural sensitivities.
- Familiarity with the social services and mental health landscape in Berlin.
- Prior experience in a community mental health setting or crisis hotline.
Perks & Benefits
- Competitive hourly wage and flexible part-time scheduling.
- Comprehensive clinical supervision and peer support.
- Ongoing professional development and training opportunities.
- A supportive and collaborative team environment dedicated to employee well-being.
- Opportunity to make a significant and direct impact on individual lives and community health.
- Access to employee wellness programs and resources.
- Public transport subsidy (e.g., contribution to Deutschlandticket).
How to Apply
Ready to make a difference? If you are a dedicated and compassionate Crisis Counsellor seeking a meaningful part-time role, we invite you to apply. Please click on the link below to submit your application directly via email. Include your CV and a cover letter outlining your experience and why you are passionate about this role.
