About Company
Career.zycto is a dynamic and innovative leader, committed to redefining industry standards through technology and customer-centric strategies. We are building a culture where adaptability and technical prowess are celebrated, offering our team members significant opportunities for growth. As a CRM Administrator here, you’ll find an environment that truly values your strategic input on system optimization and data integrity. We empower our professionals to drive impactful change, fostering continuous learning and a supportive atmosphere where your expertise directly contributes to our success. Come make a tangible difference with us!
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Job Description
Career.zycto is seeking a highly organized and detail-oriented CRM Administrator to join our growing team in Perth. This unique opportunity offers flexible hours, recognizing the importance of work-life balance while ensuring critical business operations run smoothly. As a CRM Administrator, you will be the cornerstone of our customer relationship management system, ensuring its optimal performance, data integrity, and user adoption. You will play a pivotal role in maintaining, configuring, and enhancing our CRM platform, which is central to our sales, marketing, and customer service operations.
Your day-to-day will involve supporting end-users, troubleshooting issues, developing custom reports and dashboards, and implementing system enhancements based on business requirements. We are looking for someone who is not just a caretaker of the system but a proactive problem-solver who can identify opportunities for process improvement and efficiency gains. This role demands a blend of technical proficiency, analytical thinking, and strong communication skills to effectively collaborate with various departments and translate business needs into technical solutions.
We understand that life happens, and this position is designed for individuals who thrive on achieving results while appreciating the flexibility to manage their personal commitments. Whether you prefer an early start, a later finish, or adjusting your schedule around specific personal needs, we are committed to finding a working rhythm that benefits both you and the company. If you’re passionate about CRM technology, dedicated to data excellence, and eager to contribute to a forward-thinking organization that values your autonomy, we encourage you to apply and become an integral part of Career.zycto’s journey.
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Key Responsibilities
- Manage and maintain the CRM system (e.g., Salesforce, Dynamics 365) including user setup, roles, profiles, and security settings.
- Perform regular data audits to ensure data quality, integrity, and accuracy, implementing corrective actions as needed.
- Provide front-line support to CRM users, troubleshoot technical issues, and deliver training on system functionalities and best practices.
- Develop, configure, and customize CRM modules, reports, dashboards, workflows, and validation rules to meet evolving business needs.
- Collaborate with sales, marketing, and customer service teams to gather requirements and translate them into effective CRM solutions.
- Monitor system performance, identify areas for improvement, and implement enhancements to optimize user experience and system efficiency.
- Manage system integrations with other business applications and ensure seamless data flow.
- Document CRM processes, configurations, and user guides.
- Stay informed about new CRM features, releases, and industry best practices to recommend strategic improvements.
Required Skills
- Proven experience as a CRM Administrator, preferably with Salesforce, Dynamics 365, or Zoho CRM.
- Strong understanding of CRM best practices, data management, and business processes.
- Proficiency in creating custom reports, dashboards, workflows, and process automation within a CRM platform.
- Excellent analytical and problem-solving skills with a meticulous attention to detail.
- Ability to effectively communicate technical information to non-technical stakeholders.
- Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.
Preferred Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Relevant CRM certification (e.g., Salesforce Administrator Certification).
- Experience with data migration and integration tools.
- Familiarity with agile development methodologies.
- Previous experience working in a flexible hours or hybrid work model.
Perks & Benefits
- Competitive salary package and superannuation.
- Truly flexible working hours to support work-life balance.
- Opportunities for professional development and industry certifications.
- Collaborative and supportive team environment.
- Modern office space with excellent amenities.
- Employee assistance program.
- Regular team social events and activities.
How to Apply
If you are a proactive and skilled CRM Administrator seeking a flexible work environment where your contributions are valued, we encourage you to apply. Please click on the application link below to submit your resume and a cover letter outlining your relevant experience and why you are interested in this role at Career.zycto. We look forward to reviewing your application!
