About Company
Ready to kickstart your career in a vibrant, supportive environment? Career.zycto champions the development of emerging talent, transforming potential into professional excellence. As an organization dedicated to enhancing business efficiency through innovative solutions, we place immense value on our team’s growth. Joining us means gaining hands-on experience in cutting-edge CRM systems, guided by experienced mentors. We foster a culture where curiosity is rewarded, learning is continuous, and every contribution makes a tangible difference. This is your chance to build a solid foundation in a critical business function and accelerate your career trajectory with a forward-thinking team.
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Job Description
Are you an ambitious, detail-oriented individual looking to launch your career in the dynamic world of customer relationship management (CRM)? Career.zycto is thrilled to announce an exceptional opportunity for an Entry-Level CRM System Trainee to join our thriving team in Barue, Manica Province. This role is meticulously designed for individuals with little to no prior experience in CRM, providing a comprehensive and structured training program to equip you with the fundamental skills and profound knowledge essential to evolve into a proficient CRM professional.
As a CRM System Trainee, you will be an integral part of our operational success, directly supporting our CRM initiatives, ensuring impeccable data integrity, and contributing significantly to the seamless execution of our customer engagement strategies. Your learning journey will encompass the core principles of CRM software, fostering a deep understanding of how it empowers businesses to cultivate stronger relationships with their clientele, optimize sales pipelines, and dramatically enhance customer satisfaction. This hands-on experience will cover various CRM functionalities, ranging from precise data entry and comprehensive management to generating insightful reports and providing critical user support.
We are actively seeking candidates who demonstrate an unwavering eagerness to learn, possess a keen analytical mindset, and exhibit outstanding communication skills in both English and Portuguese. You will benefit from close collaboration with our seasoned CRM specialists, receiving personalized mentorship and guidance at every stage of your development. This position transcends the typical job description; it’s a career launchpad where your professional growth is our paramount priority. You’ll be afforded unique opportunities to apply theoretical concepts to real-world challenges, devise practical solutions, and witness firsthand the transformative impact of efficient CRM practices on business prosperity. If you are passionate about leveraging technology, eager to cultivate specialized skills, and ready to contribute meaningfully to a growing and innovative team, we warmly encourage you to apply. Join Career.zycto and become a foundational part of our mission to deliver excellence in customer relationship management.
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Key Responsibilities
- Actively participate in comprehensive training sessions covering CRM software functionalities, modules, and industry best practices.
- Assist diligently with accurate and timely data entry, ensuring the integrity, completeness, and quality of customer information within the CRM system.
- Learn to extract, organize, and generate basic reports and dashboards to support internal decision-making processes and performance monitoring.
- Provide first-level technical support to internal users, troubleshooting minor CRM-related issues and escalating complex problems to senior specialists.
- Maintain meticulous documentation of CRM processes, create user guides, and develop frequently asked questions (FAQs) for enhanced internal knowledge sharing.
- Collaborate closely with senior CRM specialists to gain a deeper understanding of system configurations, data flow, and customization options.
- Contribute to the proactive identification of potential data discrepancies, duplicate records, and propose effective solutions for data clean-up and optimization.
- Perform routine system checks, audits, and basic maintenance tasks to ensure optimal CRM system performance and data accuracy.
- Stay informed about new CRM features, updates, and emerging industry trends through continuous learning and professional development.
- Support the preparation and delivery of training materials for new users or for updates to existing functionalities.
Required Skills
- Completed high school education or equivalent qualification.
- Demonstrated strong eagerness and motivation to learn new technologies and business processes rapidly.
- Excellent verbal and written communication skills in both English and Portuguese.
- Proficiency in basic computer operations and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional attention to detail and a commitment to accuracy in all tasks.
- Developed problem-solving aptitude with a proactive and inquisitive approach.
- Ability to work effectively both independently on assigned tasks and collaboratively as an integral part of a team.
- Good organizational and time management skills to handle multiple tasks efficiently.
Preferred Qualifications
- A diploma or certificate in Information Technology, Business Administration, Marketing, or a related field is considered a valuable asset.
- Basic familiarity with database concepts, data management principles, or information systems.
- A foundational understanding of customer service principles, sales processes, or marketing operations.
- Any previous exposure to a CRM system (e.g., Salesforce, HubSpot, Zoho CRM) through academic projects, volunteer work, or personal interest.
Perks & Benefits
- Comprehensive and structured on-the-job training program designed for rapid skill development.
- Direct mentorship from experienced CRM specialists and industry professionals.
- Clear opportunities for professional development and defined career advancement paths within the company.
- A competitive entry-level salary commensurate with local market standards and your potential.
- A supportive, inclusive, and highly collaborative work environment that values teamwork and innovation.
- Exposure to cutting-edge CRM technologies and adherence to global industry best practices.
- Access to health and wellness programs to support employee well-being.
- Regular performance reviews with potential for salary increases and performance-based bonuses.
How to Apply
Interested candidates are strongly encouraged to submit their comprehensive resume and a compelling cover letter outlining their specific interest in the CRM system trainee role and elaborating on why they believe they are an ideal fit for Career.zycto. Please click on the application link below to apply for the job.
