About Company
Join a dynamic team where your passion for people and problem-solving truly makes a difference! Career.zycto is dedicated to fostering environments where customer satisfaction and team growth converge. We believe in empowering our employees to deliver exceptional service, build lasting relationships, and thrive in a supportive atmosphere. For a Customer Advisor, this means unparalleled opportunities to connect with the community, learn new skills, and contribute directly to a positive brand experience. We champion innovation in customer engagement and offer a welcoming space for you to develop your career.
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Job Description
Career.zycto is seeking an enthusiastic and customer-focused individual to join our vibrant retail team as a Customer Advisor in Sutton, Birmingham. In this pivotal role, you will be the face of our brand, providing exceptional service and creating memorable experiences for every customer who walks through our doors. This isn’t just a sales role; it’s an opportunity to build genuine connections, understand individual needs, and guide customers through our exciting range of products and services. You will be responsible for a wide array of tasks, from assisting with product inquiries and processing transactions to resolving concerns and maintaining a welcoming store environment. We’re looking for someone who is proactive, genuinely enjoys helping people, and thrives in a fast-paced retail setting. You’ll play a crucial part in achieving store targets, contributing to a positive team culture, and ensuring our customers leave feeling valued and satisfied. If you have a natural flair for communication, a can-do attitude, and a desire to grow with a company that invests in its people, then we want to hear from you. This is a fantastic opportunity to develop your customer service skills, expand your product knowledge, and build a rewarding career in retail.
Key Responsibilities
- Provide outstanding customer service, greeting and assisting customers in a friendly and professional manner.
- Actively listen to customer needs and offer tailored product recommendations and solutions.
- Process sales transactions accurately and efficiently using our point-of-sale (POS) system.
- Handle customer inquiries, feedback, and complaints effectively, aiming for first-contact resolution.
- Maintain an organised, clean, and visually appealing store environment, including merchandising and stock replenishment.
- Assist with inventory management, including receiving deliveries and conducting stock checks.
- Stay informed about current products, promotions, and company policies to accurately inform customers.
- Collaborate with team members to achieve daily and weekly sales targets and operational goals.
- Uphold company standards for security, health, and safety at all times.
- Support the store management team with various operational tasks as required.
Required Skills
- Proven experience in a customer service or retail environment (minimum 1 year).
- Excellent verbal communication and interpersonal skills.
- A genuine passion for helping customers and delivering exceptional service.
- Ability to work effectively in a team-oriented, fast-paced retail environment.
- Strong problem-solving abilities and a proactive approach.
- Basic computer proficiency and experience with POS systems.
- Flexibility to work various shifts, including weekends and holidays, as per retail demands.
- A positive attitude, reliability, and strong work ethic.
Preferred Qualifications
- GCSEs (or equivalent) including English and Maths.
- Previous experience with specific retail software or CRM systems.
- Demonstrable ability to upsell or cross-sell products effectively.
- Familiarity with visual merchandising principles.
- A keen interest in the products/industry related to Career.zycto's offerings.
Perks & Benefits
- Competitive salary with opportunities for performance-based bonuses.
- Generous employee discount on products and services.
- Comprehensive training and ongoing professional development opportunities.
- A supportive and collaborative team environment.
- Career progression pathways within Career.zycto.
- Paid time off and holiday entitlement.
- Pension scheme contributions.
- Employee assistance program for well-being support.
How to Apply
Ready to make a difference in our customers’ lives? If you’re passionate about service and looking for a rewarding role, we encourage you to apply! Please click on the application link below to submit your CV and a brief cover letter outlining your relevant experience and why you are the perfect fit for Career.zycto. We look forward to reviewing your application!
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