About Company
Are you passionate about creating exceptional customer experiences? Career.zycto is a dynamic and forward-thinking organization dedicated to revolutionizing how businesses connect with their clients. For a Customer Care Coordinator, this means joining a supportive team where your empathy, problem-solving skills, and dedication directly impact our success and customer satisfaction. We foster a culture of growth, innovation, and continuous learning, ensuring you have the tools and environment to thrive. Here, your commitment to service excellence isn’t just valued; it’s essential to our mission to deliver unparalleled service.
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Job Description
Career.zycto is actively seeking a highly motivated and empathetic Customer Care Coordinator to join our vibrant team in Singapore. In this crucial full-time role, you will serve as the primary point of contact for our valued customers, ensuring every interaction is positive, productive, and reflects our commitment to excellence. You will be instrumental in building lasting relationships, addressing inquiries, and resolving issues with professionalism and efficiency.
This position is perfect for an individual who thrives in a fast-paced environment, possesses exceptional communication skills, and genuinely enjoys helping others. As a Customer Care Coordinator, you’ll be at the heart of our operations, directly contributing to customer satisfaction and loyalty. You’ll be empowered to make decisions, collaborate with various internal departments, and play a significant role in shaping our customer experience strategy. We believe that outstanding customer care is the cornerstone of our success, and we are looking for someone who shares this passion and is eager to grow with us. If you are a proactive problem-solver with a knack for making customers feel heard and valued, we encourage you to apply and become a key player in our customer-centric culture.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and live chat, providing prompt and accurate assistance.
- Resolve customer issues, complaints, and service questions by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Maintain detailed and accurate customer records, updating information as necessary in our CRM system.
- Provide comprehensive information about Career.zycto's products and services, guiding customers through options and features.
- Collaborate effectively with sales, technical support, and operations teams to ensure seamless service delivery and problem resolution.
- Identify and escalate complex issues to appropriate departments, ensuring timely follow-up and resolution.
- Gather customer feedback and contribute to improving service processes and customer satisfaction metrics.
- Stay informed about product updates, service changes, and company policies to ensure consistent and accurate information delivery.
- Process customer orders, cancellations, and modifications efficiently and accurately.
- Proactively engage with customers to anticipate needs and offer personalized support.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven ability to actively listen and empathize with customer needs.
- Strong problem-solving and decision-making abilities under pressure.
- Proficiency in using CRM software and general office applications (Microsoft Office Suite).
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- A positive attitude and a customer-first mindset.
- Ability to work both independently and as part of a collaborative team.
Preferred Qualifications
- Minimum of 1-2 years of experience in a customer service, support, or care coordination role.
- Experience with Zendesk, Salesforce, or similar customer service platforms.
- Familiarity with the local market and customer service expectations in Singapore.
- Ability to communicate in additional local languages (e.g., Mandarin, Malay, Tamil) to better serve a diverse customer base.
- A diploma or degree in Business Administration, Communications, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off, including annual leave and public holidays.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment with a strong team culture.
- Modern office facilities located in the heart of Singapore's business district.
- Regular team-building events and company outings.
- Employee assistance program for personal and professional support.
How to Apply
If you are ready to make a significant impact and grow with a forward-thinking company, we encourage you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and exploring how your skills and passion align with our vision for exceptional customer care.
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