About Company
Standard Lesotho Bank is a leading financial institution dedicated to serving the people and economy of Lesotho. As a subsidiary of Standard Bank Group, Africa’s largest bank by assets, we leverage a rich heritage of over 150 years of banking excellence combined with deep local insights to provide comprehensive financial solutions. Our mission is to drive growth and prosperity by making a tangible difference in the lives of our customers and communities. We are committed to fostering a culture of innovation, integrity, and exceptional service, ensuring that every interaction builds trust and delivers value. With a strong presence across Lesotho, including our vital branch in Mafeteng, we empower individuals, businesses, and communities to achieve their financial goals. Join a team that values your contribution and offers significant opportunities for professional growth and impact.
Job Description
Are you passionate about helping people and eager to kickstart your career in banking? Standard Lesotho Bank is looking for a dynamic, empathetic, and results-oriented Customer Care Officer to join our team in Mafeteng. This is an immediate start opportunity for an individual who is ready to make a significant impact from day one. As a Customer Care Officer, you will be the first point of contact for our valued customers, playing a crucial role in delivering an exceptional banking experience. Your day will involve handling customer inquiries, resolving issues efficiently, providing information about our products and services, and ensuring every customer leaves with a positive impression. We are seeking someone with excellent communication skills, a proactive approach to problem-solving, and a genuine desire to serve. This role offers an incredible chance to develop your skills within a supportive environment, learn about the intricacies of the financial sector, and contribute directly to the financial well-being of our community. If you are a quick learner, dedicated to customer satisfaction, and looking for a career with purpose, we encourage you to apply and become a vital part of our success story.
Key Responsibilities
- Serve as the primary point of contact for customers, addressing inquiries and resolving issues with professionalism and efficiency.
- Provide comprehensive information on Standard Lesotho Bank's products and services, guiding customers to suitable solutions.
- Process customer transactions accurately and in compliance with banking regulations and internal policies.
- Maintain up-to-date knowledge of all bank products, services, policies, and procedures.
- Identify and escalate complex customer issues to the appropriate department or manager for resolution.
- Actively listen to customer feedback and contribute to improving service delivery processes.
- Build and maintain strong, trust-based relationships with customers to foster loyalty.
- Assist with administrative tasks and reporting as required to support branch operations.
- Adhere strictly to all compliance, regulatory, and risk management guidelines.
Required Skills
- Excellent verbal and written communication skills in English and Sesotho.
- Strong interpersonal skills with a genuine desire to help customers.
- Proven problem-solving abilities and a calm demeanor under pressure.
- Basic computer literacy, including proficiency in Microsoft Office Suite.
- Ability to work effectively in a fast-paced team environment.
- High level of integrity, accuracy, and attention to detail.
- Customer-focused mindset with a commitment to service excellence.
Preferred Qualifications
- A Diploma or Certificate in Business Administration, Banking, Marketing, or a related field.
- Previous experience (6+ months) in a customer service role, preferably within the banking or financial services sector.
- Familiarity with banking products and services.
- Ability to adapt to new technologies and processes quickly.
Perks & Benefits
- Competitive salary package.
- Comprehensive medical aid benefits.
- Pension scheme contribution.
- Opportunities for professional development and career advancement within Standard Lesotho Bank and the broader Standard Bank Group.
- Employee wellness programs.
- A supportive and dynamic work environment.
- Access to a wide range of learning and development resources.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be directed to the Standard Bank Group Careers portal. Once there, please search for job opportunities in ‘Lesotho’ and specifically for ‘Customer Care Officer’ or a similar role in Mafeteng. Follow the instructions to complete your online application, ensuring all required documents are attached. We encourage you to apply as soon as possible as applications will be reviewed on a rolling basis.