About Company
Are you seeking a dynamic environment where your passion for service can shine? At Career.zycto, we believe in empowering our team members to create exceptional experiences. We’re a growing organization dedicated to fostering a supportive and innovative culture, where every interaction matters. For a Customer Desk Attendant, this means opportunities to directly impact our clients and colleagues daily, contributing to a vibrant community. Join us to develop your professional skills in a welcoming, fast-paced setting right in the heart of Gastown. Your commitment to excellence will be celebrated and rewarded here.
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Job Description
Career.zycto is on the lookout for a friendly, organized, and proactive Customer Desk Attendant to be the welcoming face of our Gastown office. As the first point of contact for clients, visitors, and internal team members, you will play a pivotal role in shaping a positive initial impression and ensuring smooth daily operations. This isn’t just a reception role; it’s an opportunity to embody our commitment to excellence and create a truly supportive environment.
In this dynamic position, you will manage front desk operations, providing outstanding administrative support and an exceptional service experience. From warmly greeting guests to efficiently handling inquiries, managing incoming communications, and supporting various administrative tasks, your organizational prowess and amiable demeanor will be essential. We seek an individual who thrives on interaction, possesses an innate ability to anticipate needs, and is dedicated to maintaining an organized and welcoming front office space. If you’re passionate about making a difference through meticulous attention to detail and genuinely enjoy assisting others, we encourage you to join our growing team. Your contributions will directly enhance our professional image and streamline our operational flow, making you an indispensable part of our success in a vibrant Gastown setting. This role is crucial in upholding our standards of hospitality and efficiency, providing a seamless experience for everyone who walks through our doors.
Key Responsibilities
- Warmly greet and welcome visitors, clients, and employees with a professional and friendly demeanor.
- Manage incoming phone calls, emails, and correspondence, directing them to the appropriate department or individual promptly.
- Maintain a tidy and professional front desk and reception area, ensuring a welcoming atmosphere.
- Assist with scheduling appointments and managing meeting room bookings.
- Handle incoming and outgoing mail, packages, and deliveries efficiently.
- Provide general administrative support, including data entry, filing, and preparing documents as needed.
- Answer questions and provide information to visitors and callers regarding company services and directions.
- Monitor and manage office supplies inventory, placing orders when necessary.
- Serve as a point of contact for basic IT support queries and escalate as required.
- Ensure compliance with office security procedures by managing visitor logs and access controls.
Required Skills
- Exceptional verbal and written communication skills in English.
- Proven customer service experience with a positive and helpful attitude.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time management abilities with attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Professional appearance and demeanor.
- Problem-solving skills and a proactive approach.
Preferred Qualifications
- Previous experience in a front desk, reception, or administrative assistant role, preferably in a corporate or professional services setting.
- Familiarity with Gastown area and local amenities.
- Experience with multi-line phone systems and office equipment.
- A diploma or certificate in Office Administration or a related field.
- Ability to communicate in French or another additional language is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision benefits package.
- Paid time off (vacation, sick leave, and holidays).
- Opportunities for professional development and career growth.
- Prime location in the heart of Gastown, easily accessible by public transit.
- A collaborative and supportive work environment.
- Employee assistance program (EAP).
- Regular team-building events and social activities.
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter detailing your customer service experience and why you’re a great fit for Career.zycto. Click on the link below to apply.
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