About Company
At Career.zycto, we are dedicated to connecting exceptional talent with pioneering organizations across diverse sectors. Our mission is to foster growth by identifying individuals who are not just skilled, but also passionately committed to making a tangible impact. We believe in creating pathways for professionals to thrive in environments that challenge and reward them. Joining a team through Career.zycto means becoming part of a forward-thinking culture where your dedication to excellent customer interaction will be recognized and celebrated. We seek individuals who are eager to contribute their communication expertise and grow within a supportive framework.
Advertisement
Job Description
Are you a highly empathetic and detail-oriented individual with a passion for delivering exceptional customer experiences through written communication? Career.zycto is thrilled to be recruiting for a Customer Email Support professional to join a vibrant team in Ikoyi, Lagos. In this pivotal role, you will be the direct point of contact for customers, resolving their inquiries, providing comprehensive information, and ensuring their satisfaction through clear, concise, and professional email correspondence. This is more than just answering emails; it’s about building trust, understanding customer needs, and proactively finding solutions that enhance their overall experience. You will manage a high volume of diverse customer queries, ranging from technical support to product information and account management, ensuring every interaction reflects the company’s commitment to service excellence. This role demands a proactive problem-solver with superb organizational skills and the ability to maintain a positive attitude, even when faced with challenging situations. If you thrive in a fast-paced environment and are dedicated to turning customer challenges into positive resolutions, we encourage you to apply and contribute your talent to a growing organization where your contributions are valued and your professional development is supported.
Key Responsibilities
- Respond to customer inquiries via email in a timely, professional, and courteous manner.
- Identify and assess customers' needs to achieve satisfaction, providing accurate, valid, and complete information.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments to resolve complex customer issues.
- Follow communication procedures, guidelines, and policies diligently.
- Take an active role in maintaining customer loyalty and satisfaction, enhancing the overall brand image.
Required Skills
- Proven experience in a customer support role, specifically with email communication.
- Excellent written communication skills with strong attention to grammar, spelling, and punctuation.
- Ability to empathize with customers and provide patient, clear, and helpful responses.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in using CRM software and other customer service tools.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Preferred Qualifications
- A Bachelor's degree in any relevant field or equivalent practical experience.
- Experience with Zendesk, Freshdesk, or similar customer support platforms.
- Familiarity with the industry's products/services being supported.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Paid time off and public holidays.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your customer service experience and email communication skills. We look forward to reviewing your application!
Advertisement
