About Company
Are you ready to elevate your customer service career? Career.zycto is a dynamic and forward-thinking organization dedicated to delivering unparalleled client satisfaction through innovative solutions and dedicated talent. We empower our teams to thrive in a supportive, collaborative environment where every interaction matters. For a Customer Email Support specialist, this means a place where your meticulous attention to detail and empathetic communication will directly contribute to our reputation for excellence. Join us and become a vital part of a team that values your commitment to problem-solving and ensures every customer feels heard and valued.
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Job Description
Career.zycto is seeking a highly motivated and detail-oriented Customer Email Support Specialist to join our thriving team in Trans-Amadi, Port Harcourt. In this pivotal role, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries through clear, concise, and professional email correspondence. This is more than just answering emails; it’s about building lasting customer relationships, understanding their needs, and ensuring their experience with Career.zycto is nothing short of excellent.
You will be responsible for managing a high volume of incoming customer emails, addressing a wide range of topics from product inquiries and technical support to account management and general feedback. We’re looking for someone with a natural knack for problem-solving, an unwavering commitment to customer satisfaction, and the ability to articulate complex information in an easy-to-understand manner. You’ll work closely with various internal departments to escalate complex issues and ensure timely, effective resolutions, embodying our commitment to service excellence.
Our ideal candidate possesses strong written communication skills, impeccable grammar, and a proactive approach to anticipating customer needs. You should be able to work independently while also being a collaborative team player. The ability to learn quickly, adapt to new systems and processes, and maintain a positive attitude under pressure are crucial for success in this role. If you are passionate about helping people, thrive in a fast-paced environment, and are eager to make a tangible impact on customer satisfaction, we encourage you to apply and become a valued member of the Career.zycto family.
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Key Responsibilities
- Respond promptly and professionally to a high volume of customer email inquiries, ensuring timely resolution.
- Diagnose and troubleshoot customer issues, providing accurate and comprehensive solutions.
- Maintain thorough and accurate records of all customer interactions and resolutions in our CRM system.
- Collaborate with internal teams (e.g., technical, sales, product) to escalate complex issues and facilitate timely resolutions.
- Educate customers on product features, services, and best practices to maximize their experience.
- Identify and report recurring customer issues or trends to help improve overall service and product offerings.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Continuously update knowledge on company products, services, and customer support best practices.
Required Skills
- Exceptional written communication and interpersonal skills.
- Proficiency in English with excellent grammar, spelling, and punctuation.
- Strong problem-solving abilities and a keen eye for detail.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency with email management software and CRM systems.
- Demonstrated empathy and patience in handling customer concerns.
- Basic computer literacy and comfort with various software applications.
Preferred Qualifications
- Bachelor's degree or HND in a relevant field (e.g., Communications, Business Administration, IT).
- Previous experience in a customer service or help desk role, particularly email-based support.
- Familiarity with the specific industry or products offered by Career.zycto.
- Experience using Zendesk, Freshdesk, or similar customer support platforms.
- Ability to speak multiple local languages is a plus.
Perks & Benefits
- Competitive salary package
- Health and wellness benefits
- Opportunities for professional development and career growth
- A collaborative and supportive work environment
- Paid time off and holidays
- Performance-based bonuses
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their suitability for this role. Please ensure your application highlights your experience in customer email support and your passion for delivering exceptional service.
