About Company
Propelling talent into thriving careers is the core mission at Career.zycto. We are a dynamic and forward-thinking organization dedicated to connecting exceptional individuals with roles where they can truly excel and make a significant impact. For a Customer Email Support professional, joining our team means stepping into an environment that champions clear communication, proactive problem-solving, and continuous learning. We foster a culture where your input is valued, and your growth trajectory is a priority. If you’re passionate about delivering outstanding digital experiences and eager to be part of a team that empowers success, Career.zycto offers the perfect platform to build a rewarding career.
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Job Description
Are you a natural communicator with a passion for delivering exceptional customer experiences through written correspondence? Career.zycto is seeking a highly motivated and detail-oriented Customer Email Support Specialist to join our vibrant team in Oshodi-Isolo, Lagos. In this pivotal role, you will be the frontline voice of our brand, interacting directly with customers via email to resolve inquiries, provide information, and ensure complete satisfaction. We’re looking for someone who can craft clear, concise, and empathetic responses, transforming complex issues into simple solutions.
This isn’t just about answering emails; it’s about building relationships and upholding our commitment to unparalleled service. You will become an expert on our products/services, adept at navigating various customer scenarios with grace and efficiency. If you thrive in a fast-paced environment, possess excellent writing skills, and are dedicated to making every customer interaction a positive one, we encourage you to apply. You’ll work alongside a supportive team, utilizing cutting-edge tools to streamline your efforts and maximize your impact. This position offers a fantastic opportunity for individuals looking to grow their career in customer service within a company that values innovation and employee development. Join us and help shape the future of customer engagement!
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, addressing their concerns and providing accurate information.
- Diagnose and troubleshoot technical and non-technical issues, offering step-by-step solutions or escalating to appropriate teams when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints using our CRM system.
- Educate customers on product features, usage, and best practices to enhance their overall experience.
- Collaborate with internal teams (e.g., product, technical support) to resolve complex customer issues efficiently.
- Contribute to the development and improvement of customer support resources, including FAQs and knowledge base articles.
- Proactively identify opportunities to improve customer satisfaction and retention.
- Adhere to established service level agreements (SLAs) for response and resolution times.
Required Skills
- Exceptional written communication and grammar skills in English.
- Proven ability to empathize with customers and understand their needs.
- Strong problem-solving and analytical capabilities.
- Proficiency in using email platforms and CRM software.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.
- High attention to detail.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Preferred Qualifications
- Bachelor's degree or HND in a relevant field (e.g., Communications, Business Administration).
- Previous experience with a helpdesk ticketing system (e.g., Zendesk, Freshdesk).
- Familiarity with industry-specific terminology.
- Ability to learn new software and systems quickly.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
- Paid time off and public holidays.
- Access to modern office facilities and tools.
- Team-building activities and social events.
How to Apply
Ready to make a difference? If you are a highly motivated individual passionate about customer service and meet the qualifications listed above, we encourage you to apply! Please click on the application link below to submit your resume and a compelling cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
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