About Company
Do you thrive on connecting with people and resolving challenges with a smile? Career.zycto offers a vibrant, supportive ecosystem where your talent as a Customer Experience Agent can truly shine. We are a fast-growing BPO and technology solutions provider, dedicated to delivering exceptional service experiences for our diverse client base. At Career.zycto, we believe that outstanding customer interactions are the bedrock of success. Join our innovative remote team and contribute to a culture that values empathy, efficiency, and continuous learning, all while making a tangible impact from the comfort of your home. Your growth is our priority.
Advertisement
Job Description
Are you an empathetic communicator with a knack for problem-solving, looking for a remote opportunity to make a real impact? Career.zycto is on the lookout for dedicated Customer Experience Agents to join our thriving remote team, specializing in both chat and call support. In this crucial role, you’ll be the friendly voice and helpful text behind our clients’ brands, directly shaping customer perceptions and fostering loyalty. This isn’t just about answering questions; it’s about anticipating needs, providing insightful solutions, and turning every interaction into a positive experience.
As a Remote Customer Experience Agent, you will play a pivotal role in our mission to deliver unparalleled service. You will engage with customers across various digital channels, primarily managing inbound calls and real-time chat conversations. Your day will involve understanding customer inquiries, troubleshooting issues, providing information on products and services, and guiding them through processes with patience and clarity. You’ll be empowered to resolve complex cases, escalate issues when necessary, and document interactions meticulously to ensure seamless follow-up. We pride ourselves on creating a supportive work environment, even remotely, ensuring you have the tools, training, and team backup to excel.
This position demands a blend of technical aptitude, strong emotional intelligence, and unwavering commitment to customer satisfaction. You’ll be responsible for maintaining high service standards, meeting key performance indicators (KPIs) related to response times, resolution rates, and customer feedback. We are seeking individuals who are not only skilled in communication but also possess a strong sense of ownership and a proactive attitude. You’ll be part of a dynamic, evolving landscape, where continuous learning is encouraged, and your contributions are truly valued. At Career.zycto, we believe in investing in our people, offering opportunities for skill development and career progression within our growing organization. If you’re passionate about customer satisfaction, adept at navigating digital communication tools, and eager to build a rewarding career from your home in Ikeja, Lagos, then we invite you to explore this exciting opportunity with Career.zycto. Embrace the flexibility of remote work while being an integral part of a forward-thinking team dedicated to excellence.
Advertisement
Key Responsibilities
- Handle inbound customer inquiries via phone calls and live chat, providing accurate and timely information.
- Resolve customer complaints and issues efficiently and empathetically, escalating complex cases when necessary.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Guide customers through product features, service processes, and troubleshooting steps.
- Maintain a high level of customer satisfaction by consistently meeting quality and performance standards.
- Collaborate with team members and supervisors to continuously improve service delivery and customer experience.
- Stay updated on product knowledge, service updates, and company policies.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High level of empathy and a customer-centric attitude.
- Reliable high-speed internet connection and a dedicated quiet workspace.
- Basic computer literacy and technical troubleshooting skills.
Preferred Qualifications
- Previous experience in a remote customer service role.
- Familiarity with various chat platforms and ticketing systems.
- Experience in the BPO or technology support industry.
Perks & Benefits
- Competitive salary package with performance bonuses.
- Flexible remote work environment.
- Comprehensive health insurance (after probation).
- Opportunities for professional development and career growth.
- Supportive team culture and virtual social events.
- Access to ongoing training and skill-enhancement programs.
How to Apply
If you’re ready to make a significant impact and join a forward-thinking team, we encourage you to apply by clicking the link below. Please ensure your resume highlights your customer service experience and technical proficiency. We look forward to reviewing your application!
