About Company
Are you ready to redefine customer interaction from the comfort of your home? At Career.zycto, we specialize in connecting exceptional talent with leading opportunities across diverse industries. We are a dynamic recruitment partner, dedicated to fostering careers that thrive on innovation and impact. For a Customer Experience Agent, joining us means access to roles where your voice matters, your problem-solving skills shine, and you become the crucial link between businesses and their valued customers. We believe in empowering our talent with the resources and flexibility needed to excel, offering a supportive environment where growth is not just encouraged, but actively cultivated.
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Job Description
Career.zycto is actively seeking empathetic and driven individuals to join our network as a Remote Customer Experience Agent. This pivotal role involves providing exceptional support and service to customers via both live chat and inbound calls. As a CSR, you will be the friendly and knowledgeable voice (and text) of various brands, resolving inquiries, addressing concerns, and ensuring a positive and seamless customer journey. We’re looking for someone who thrives in a fast-paced environment, possesses strong communication skills, and genuinely enjoys helping others. This is an incredible opportunity to leverage your customer service expertise from anywhere within Victoria Island, Lagos, working with diverse client portfolios. You will play a crucial role in building customer loyalty and satisfaction, contributing directly to the success of our clients and their brand reputation. If you are passionate about delivering outstanding service and are looking for a flexible yet impactful career, we encourage you to apply. We are committed to providing a supportive remote work environment with ongoing training and development opportunities.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via chat and phone, maintaining a high level of accuracy and empathy.
- Diagnose and resolve customer issues, complaints, and questions efficiently, providing accurate information and effective solutions.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate internal teams when necessary, ensuring follow-through.
- Maintain up-to-date knowledge of products, services, and company policies for various clients.
- Identify and flag recurring customer issues to contribute to process improvement initiatives.
- Adhere to communication protocols, policies, and quality standards.
- Collaborate with team members and supervisors to continuously improve customer satisfaction.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven experience in a customer service role (call center or chat support preferred).
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and customer support tools.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- High-speed, reliable internet connection and a dedicated quiet workspace.
- Tech-savvy with the ability to quickly learn new software and systems.
- A calm and professional demeanor under pressure.
Preferred Qualifications
- Bachelor's degree or HND in any discipline.
- Experience with ticketing systems (e.g., Zendesk, Freshdesk).
- Fluency in an additional Nigerian language (e.g., Yoruba, Igbo, Hausa).
- Prior experience in a remote customer service role.
Perks & Benefits
- Competitive monthly salary.
- Flexible remote work arrangement.
- Comprehensive training and ongoing professional development.
- Opportunity to work with diverse industry clients.
- Supportive team environment.
- Performance-based incentives.
- Contribution to a pension scheme.
How to Apply
Ready to embark on a fulfilling remote career? Click the application link below to submit your resume and cover letter. We look forward to reviewing your application!
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