About Company
Are you ready to redefine customer interactions? At Career.zycto, we’re building a future where every customer feels heard and valued. We empower our team with cutting-edge tools and a supportive remote environment, enabling them to deliver exceptional service from anywhere. If you thrive on solving problems, connecting with people, and making a tangible impact, you’ll find your professional home here. We believe in growth, learning, and celebrating success together. Join a forward-thinking organization dedicated to innovation and unparalleled customer satisfaction. We’re more than just a company; we’re a community shaping the next generation of customer support.
Job Description
Career.zycto is seeking a dedicated and empathetic Remote Customer Experience Agent to join our growing team. In this pivotal role, you will be the frontline voice and touchpoint for our customers, providing outstanding support through both chat and inbound phone calls. This is a fantastic opportunity for individuals passionate about helping others, solving problems, and contributing to a positive brand image from the comfort of their home.
As a Customer Experience Agent, you will be responsible for handling a wide range of customer inquiries, from product questions and service issues to technical support and general assistance. Your ability to listen actively, communicate clearly, and empathize with customers will be crucial in building rapport and resolving their concerns efficiently and effectively. You’ll navigate our CRM systems, access knowledge bases, and collaborate with internal teams to ensure a seamless and satisfactory customer journey.
We are looking for someone who is not just seeking a job, but a career where they can make a genuine difference. This role requires a high degree of self-motivation, excellent organizational skills, and the ability to thrive in a fast-paced remote setting. You will receive comprehensive training to equip you with all the necessary tools and knowledge to succeed, along with continuous support to help you grow professionally within Career.zycto. If you are a natural communicator with a passion for service excellence and ready to embrace the flexibility of remote work, we encourage you to apply and become a vital part of our customer success story.
Key Responsibilities
- Respond to customer inquiries promptly and professionally via live chat and phone calls.
- Diagnose and resolve customer issues effectively, escalating complex cases to appropriate departments when necessary.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Maintain a high level of customer satisfaction and strive to exceed service expectations.
- Document all customer interactions and resolutions accurately in the CRM system.
- Follow communication procedures, guidelines, and policies.
- Collaborate with team members and other departments to improve overall customer experience.
- Stay informed on product updates and company policies to ensure accurate information delivery.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven experience as a Customer Service Representative or similar role (remote experience preferred).
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to multi-task, prioritize, and manage time effectively in a remote environment.
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Reliable high-speed internet connection and a quiet home office setup.
Preferred Qualifications
- Previous experience working remotely.
- Familiarity with modern chat support platforms and call center technologies.
- Experience in the e-commerce or tech industry.
- BSc/BA in a relevant field.
- Multilingual abilities (e.g., Hausa, Igbo, Yoruba) are a significant advantage.
Perks & Benefits
- Competitive salary and performance bonuses.
- Full-time remote work flexibility.
- Comprehensive training and continuous professional development opportunities.
- Supportive and collaborative team environment.
- Opportunity for career advancement within a growing company.
- Health and wellness programs.
- Paid time off and holidays.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your customer service experience and any prior remote work history.
