About Company
Are you passionate about making a real difference? Career.zycto is rapidly growing, specializing in connecting top talent with dynamic opportunities. We pride ourselves on fostering a collaborative and supportive remote environment, empowering our team members to excel from anywhere. For a Customer Experience Agent, this means being at the forefront of our user satisfaction, contributing directly to our reputation for excellence. Join us and shape meaningful connections, where your voice matters and your growth is genuinely prioritized.
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Job Description
Join Career.zycto as a Remote Customer Experience Agent, where you’ll be the voice and heart of our brand, connecting with users across Nigeria through engaging chat interactions and impactful phone calls. This isn’t just a job; it’s an opportunity to shape positive experiences, solve challenging problems, and leave a lasting impression on everyone you interact with. We’re looking for individuals who are not only articulate and empathetic but also possess a keen eye for detail and a proactive approach to customer satisfaction.
In this pivotal remote role, you will play a crucial part in building loyalty and trust with our diverse user base. You’ll be tasked with handling inquiries ranging from product information, technical support, account management, to feedback collection, ensuring every interaction is handled with professionalism, efficiency, and genuine care. We believe that exceptional customer service goes beyond mere problem-solving; it’s about anticipating needs, offering proactive solutions, and turning potentially frustrating situations into delightful experiences. You’ll be equipped with cutting-edge tools and a supportive team structure to ensure your success, even from a distance.
Career.zycto is committed to empowering our remote workforce. We understand the unique demands of working from home and provide resources, training, and a collaborative virtual environment to keep you connected and motivated. We seek agents who are self-starters, highly organized, and can thrive independently while also being excellent team players. If you’re passionate about making a tangible impact, enjoy the flexibility of working from your dedicated home office, and are eager to grow your career within a forward-thinking company, then we encourage you to apply. This role offers not just a paycheck, but a pathway to professional development, continuous learning, and being part of a team that genuinely values its customers and employees.
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Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat and phone calls.
- Resolve customer issues and complaints efficiently, escalating complex cases to appropriate departments when necessary.
- Provide accurate information regarding company products, services, and policies.
- Document customer interactions thoroughly in our CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Maintain a high level of product and service knowledge.
- Collaborate with team members and other departments to improve customer experience processes.
- Adhere to company guidelines and service level agreements (SLAs).
- Participate in ongoing training and development programs to enhance skills.
- Contribute to a positive team environment, sharing best practices and insights.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven experience in a customer service role, preferably remote.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and online communication tools.
- Ability to multitask, prioritize, and manage time effectively.
- High level of empathy and emotional intelligence.
- Stable internet connection and a quiet, dedicated home workspace.
- Comfortable with chat-based and call-based customer interactions.
- Basic computer literacy and technical troubleshooting skills.
Preferred Qualifications
- Previous experience with Zendesk, Freshdesk, or similar customer support platforms.
- Experience in the tech or recruitment industry.
- Ability to communicate in additional local Nigerian languages (e.g., Yoruba, Igbo, Hausa).
- Familiarity with remote collaboration tools like Slack or Microsoft Teams.
- Associate's or Bachelor's degree in a relevant field.
Perks & Benefits
- Competitive salary and performance bonuses.
- Flexible remote work environment.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Paid time off and holiday benefits.
- Access to a robust learning platform.
- Supportive and collaborative team culture.
- Equipment stipend for home office setup.
How to Apply
Ready to make a difference from your home office? We encourage all qualified candidates to apply by clicking the application link below. Please ensure your resume highlights your customer service experience and any relevant remote work expertise. We look forward to reviewing your application!
