About Company
Seeking to redefine remote customer service? Career.zycto empowers individuals to excel in dynamic, client-focused roles from anywhere. We champion a supportive, results-driven environment where your growth is paramount. Join a forward-thinking team committed to delivering exceptional experiences and continuous innovation. For a customer experience agent, this means unparalleled opportunities to connect, problem-solve, and genuinely impact our diverse clientele. Discover how your talent can thrive with us.
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Job Description
Career.zycto is actively searching for highly motivated and empathetic Customer Experience Agents to join our thriving remote team. In this pivotal role, you will be the compassionate voice and resourceful guide for our diverse customer base, handling inquiries and resolving issues primarily through chat and phone channels. This isn’t just a job; it’s an opportunity to build meaningful relationships, represent our brand with excellence, and contribute directly to customer satisfaction and loyalty from the comfort of your home in Abijo, Lagos.
We understand that exceptional customer service is the backbone of any successful enterprise. As a Remote CSR, you will be entrusted with ensuring every customer interaction is positive, productive, and leaves a lasting impression. From troubleshooting common queries to navigating complex service requests, your ability to listen attentively, communicate clearly, and think critically will be your greatest assets. We are looking for individuals who can seamlessly balance efficiency with a genuine desire to help, transforming challenges into opportunities for delight. If you are passionate about customer advocacy, possess a knack for problem-solving, and thrive in a flexible yet structured remote setting, then Career.zycto offers the perfect platform for you to elevate your career. We provide comprehensive training and continuous support to ensure you are equipped with all the tools and knowledge necessary to succeed in this vital role. Come be a part of a team that values your contribution and invests in your professional development.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via chat, email, and phone, maintaining a high level of customer satisfaction.
- Diagnose and resolve technical issues, product-related questions, and service complaints efficiently and accurately.
- Document all customer interactions and resolutions thoroughly in our CRM system.
- Proactively identify customer needs and suggest appropriate solutions or additional services.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
- Maintain a professional and empathetic demeanor during all customer interactions.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- High-speed internet connection and a quiet, dedicated home office space.
- Comfortable with technology and quick to learn new software.
- A minimum of 1 year of experience in a customer service or call center role.
Preferred Qualifications
- Experience with Zendesk, Freshdesk, or similar customer support platforms.
- Familiarity with Google Workspace (Docs, Sheets, Gmail).
- Previous experience in a remote work setting.
- A degree or diploma in a relevant field (e.g., Business Administration, Communications).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health benefits package (medical, dental, vision).
- Generous paid time off and holidays.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Work-from-home stipend for essential office equipment and internet.
- Regular team-building activities and virtual social events.
How to Apply
Ready to make a difference? We encourage you to click on the application link below to submit your resume and a brief cover letter outlining why you are the ideal candidate for this remote Customer Experience Agent role. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team!
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