About Company
Empowering seamless interactions and fostering genuine connections is at the heart of what we do. Career.zycto is a dynamic and forward-thinking organization dedicated to revolutionizing customer service through innovative solutions and a people-first approach. We believe that exceptional customer experiences are built on a foundation of empathy, efficiency, and continuous improvement. For a customer experience agent, this means a supportive environment where your voice matters, your skills are honed, and your dedication directly impacts our success. Join a team where your passion for helping others translates into a rewarding career journey, all from the comfort of your home base in Ogba, Ikeja.
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Job Description
Are you a natural communicator with a passion for helping people and solving problems? Career.zycto is seeking highly motivated and empathetic Remote Customer Experience Agents to join our growing team. In this pivotal role, you will be the friendly voice and helpful text behind our brand, providing exceptional support to our valued customers via chat and phone calls. As a remote CSR, you’ll be instrumental in ensuring every customer interaction is positive, productive, and leaves them feeling heard and satisfied. We’re looking for individuals who thrive in a fast-paced environment, possess excellent problem-solving abilities, and are dedicated to maintaining the highest standards of service quality. This is an exciting opportunity to contribute to a company that values its employees and customers alike, offering the flexibility of working from your preferred location in Ogba, Ikeja, while being an integral part of a collaborative virtual team. If you’re passionate about making a difference and ready to elevate the customer journey, we encourage you to apply and become a key part of our success story.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via chat and phone, providing accurate information and solutions.
- Resolve customer complaints and issues with empathy and efficiency, escalating complex cases when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of product and service knowledge to effectively assist customers.
- Identify and assess customers' needs to achieve satisfaction.
- Provide constructive feedback on the efficiency of the customer service process.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Adhere strictly to company policies and procedures, ensuring data privacy and security at all times.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and ability to empathize with customers.
- Proven ability to handle challenging customer interactions with patience and professionalism.
- Proficiency in using CRM software and other customer service tools.
- Reliable high-speed internet connection and a quiet, dedicated home office environment.
- Strong problem-solving and critical thinking abilities.
- Ability to multitask and manage time effectively in a remote setting.
- Basic computer literacy and technical troubleshooting skills.
Preferred Qualifications
- Previous experience (1+ year) in a customer service or call center role, especially in a remote capacity.
- Familiarity with digital communication platforms and chat support tools (e.g., Zendesk, LiveChat).
- Proficiency in a second local language (e.g., Yoruba, Igbo) is a significant advantage.
- A diploma or degree in any field, demonstrating strong foundational learning skills.
Perks & Benefits
- Competitive monthly salary.
- Work from home flexibility, saving on commute time and costs.
- Opportunities for career growth and professional development within a dynamic company.
- Comprehensive training program to equip you with all necessary tools and knowledge.
- Supportive virtual team environment with regular check-ins and collaboration.
- Performance-based incentives and bonuses.
- Access to online learning resources and professional development courses.
How to Apply
Ready to make a significant impact from your home office? We invite you to join Career.zycto’s passionate team of customer experience professionals. To apply for this exciting remote opportunity, please click on the application link below. We look forward to reviewing your application!
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