About Company
Empowering careers and connecting talent with opportunity defines Career.zycto. We are a dynamic recruitment and HR solutions firm dedicated to fostering exceptional client-candidate matches across various industries. For a customer experience agent, our remote-first approach means you’ll be part of a forward-thinking team that values empathy, clear communication, and problem-solving. We believe in creating supportive work environments where your contribution directly impacts both candidate satisfaction and client success. Join us to leverage your customer service prowess and grow within a company that prioritizes people-centric solutions and professional development.
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Job Description
Are you a natural communicator with a passion for helping others and a knack for problem-solving? Career.zycto is seeking an enthusiastic and dedicated Customer Experience Agent to join our dynamic remote team. In this pivotal role, you will be the friendly voice and helpful text behind our brand, delivering exceptional support to our valued clients and candidates across Nigeria. As a Remote CSR, you will expertly manage incoming inquiries and resolve issues through both live chat and phone calls, ensuring every interaction is handled with empathy, efficiency, and a commitment to positive outcomes.
We understand the importance of a seamless customer journey, and your ability to listen attentively, articulate solutions clearly, and maintain a professional demeanor will be crucial. This role isn’t just about answering questions; it’s about building trust, providing accurate information, and anticipating needs to create memorable service experiences. You’ll navigate various customer scenarios, from technical queries to application process guidance, always striving to exceed expectations and uphold Career.zycto’s reputation for excellence. If you thrive in a fast-paced virtual environment, possess excellent multitasking abilities, and are eager to contribute to a company that values its people and its clients equally, we encourage you to apply. A stable internet connection and a quiet home office setup are essential for your success in this fully remote position.
Key Responsibilities
- Handle inbound customer inquiries via live chat and phone calls in a professional and timely manner.
- Provide accurate information and effective solutions to customer concerns and questions.
- Troubleshoot common issues and escalate complex problems to the appropriate internal teams.
- Maintain detailed and accurate records of all customer interactions and resolutions using CRM software.
- Educate customers on product features, services, and application processes.
- Gather customer feedback to identify areas for service improvement.
- Adhere to company policies and procedures, ensuring compliance and data security.
- Collaborate with team members to share best practices and ensure consistent service delivery.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong active listening and empathy skills.
- Proficiency in using customer relationship management (CRM) software and other communication tools.
- Demonstrated problem-solving abilities and a solution-oriented mindset.
- Ability to multitask effectively in a fast-paced virtual environment.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
- Strong organizational and time management skills.
- Basic computer literacy and technical troubleshooting skills.
Preferred Qualifications
- Previous experience (1+ year) in a remote customer service or call center role.
- Familiarity with the recruitment or HR services industry.
- Experience with Zendesk, Intercom, or similar customer support platforms.
- A degree or diploma in a relevant field is a plus.
Perks & Benefits
- Competitive monthly salary.
- Flexible remote work environment.
- Opportunities for professional development and training.
- Supportive and collaborative team culture.
- Contribution to a growing and innovative company.
- Access to a dynamic network of clients and candidates.
How to Apply
Ready to make a difference? Click the application link below to submit your resume and cover letter. We look forward to reviewing your application and learning more about how your skills align with our mission to deliver outstanding customer experiences.
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