About Company
Are you driven by helping others and thrive in a remote setting? Career.zycto is dedicated to building exceptional customer relationships through innovative support solutions. We foster a collaborative, results-oriented culture that empowers our team members to excel from anywhere. Joining us means becoming part of a forward-thinking organization that values your voice, invests in your development, and recognizes your vital role in shaping outstanding customer journeys. If you’re passionate about making a real difference and ready to elevate service standards, Career.zycto offers the perfect platform for your professional growth.
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Job Description
Join Career.zycto as a dedicated Remote Customer Experience Agent, where you will be the friendly and efficient voice and text behind our commitment to outstanding service. This isn’t just a job; it’s an opportunity to connect with customers, solve their challenges, and leave a lasting positive impression, all from the comfort and convenience of your home office in Ajao Estate, Lagos. You will be at the forefront of our customer interactions, handling inquiries, providing support, and resolving issues through both live chat and inbound/outbound calls.
We are looking for individuals who possess a natural ability to empathize, a knack for clear communication, and a proactive approach to problem-solving. Your day will involve navigating customer queries, offering solutions, guiding users through processes, and ensuring every interaction reflects our high standards of care and professionalism. From troubleshooting common issues to providing detailed information about our services, you’ll play a pivotal role in maintaining customer satisfaction and loyalty.
This remote role demands a high level of self-discipline, excellent time management, and the ability to work independently while remaining an integral part of a supportive virtual team. You’ll receive comprehensive training to equip you with all the knowledge and tools necessary to succeed. If you’re passionate about delivering exceptional service and eager to contribute to a growing team from a flexible work environment, Career.zycto offers a challenging yet rewarding career path for you.
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Key Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone calls and live chat, ensuring prompt and professional resolution.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Build sustainable relationships of trust through open and interactive communication.
- Go the extra mile to engage customers and ensure their satisfaction.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take initiative to identify and assess customers’ needs to achieve satisfaction.
- Collaborate with team members and other departments to streamline processes and improve customer experience.
- Maintain a strong knowledge of company products, services, and policies to effectively assist customers.
Required Skills
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills (verbal and written).
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent.
- Reliable high-speed internet connection and a conducive home workspace.
Preferred Qualifications
- Bachelor’s degree in a relevant field.
- Experience with chat support platforms.
- Proficiency in additional Nigerian languages.
- Demonstrated ability to handle difficult customers with grace and professionalism.
- Experience in a remote work environment.
Perks & Benefits
- Competitive salary package.
- Comprehensive health benefits (medical, dental, vision).
- Paid time off and public holidays.
- Ongoing professional development and training opportunities.
- Performance-based incentives.
- Flexible remote work environment.
- Supportive and collaborative team culture.
How to Apply
Eager to make a difference from your home in Ajao Estate? Don’t miss this opportunity to join Career.zycto! Click on the application link below to submit your resume and cover letter. We look forward to hearing from you!
