About Company
Building unparalleled customer relationships is what drives us. Career.zycto is a dynamic and forward-thinking organization dedicated to connecting top talent with rewarding opportunities, especially within the customer service sector. We pride ourselves on creating a supportive, inclusive, and engaging remote work environment where individuals can truly excel. For a Customer Experience Agent, Career.zycto offers an ideal platform to leverage your communication prowess, empathetic nature, and problem-solving skills to make a significant impact on customer satisfaction and business success. We champion continuous learning and celebrate every win.
Advertisement
Job Description
Are you a natural communicator with a passion for helping others? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a positive impact? Career.zycto is actively seeking dedicated and enthusiastic Remote Customer Experience Agents to join our growing team in Badagry, Lagos. In this pivotal role, you will be the frontline of our customer engagement, providing exceptional support and service through both live chat and inbound/outbound calls. We’re looking for individuals who are not just problem-solvers, but genuine relationship builders, capable of understanding customer needs, resolving issues efficiently, and ensuring a seamless experience.
This remote position offers the flexibility to work from the comfort of your home, provided you have a stable internet connection and a dedicated, quiet workspace. You will be responsible for handling a diverse range of customer inquiries, from product information and technical assistance to billing questions and general support. Success in this role hinges on your ability to listen actively, communicate clearly and concisely, and demonstrate empathy and patience in every interaction. If you’re ready to embark on a fulfilling career where your voice and expertise make a real difference, contribute to a culture of excellence, and grow with a company that values its people, we encourage you to apply.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via chat, email, and phone calls.
- Diagnose and resolve customer issues accurately and efficiently, providing clear, step-by-step solutions.
- Maintain a high level of customer satisfaction by delivering friendly, empathetic, and knowledgeable support.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal teams when necessary, ensuring follow-up until resolution.
- Provide product and service information, identify cross-selling opportunities where appropriate.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
- Contribute to team efforts by accomplishing related results as needed and collaborating with colleagues.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven experience in a customer service role, preferably remote or call center environment.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask, prioritize, and manage time effectively.
- High-speed internet connection and a quiet, dedicated home workspace.
- Proficient computer skills, including Microsoft Office Suite or Google Workspace.
- Strong sense of empathy and patience with customers.
- Reliability and strong work ethic.
Preferred Qualifications
- Associate's degree or equivalent professional qualification.
- Experience with Zendesk, Freshdesk, or similar customer support platforms.
- Familiarity with the e-commerce or telecommunications industry.
- Previous experience with chat-based customer support.
- Fluency in additional local Nigerian languages is a plus.
Perks & Benefits
- Competitive salary package.
- Performance-based bonuses.
- Comprehensive remote onboarding and training program.
- Opportunities for professional development and career advancement.
- Supportive and collaborative remote team environment.
- Flexible work schedule options.
- Access to mental wellness resources.
- Employee recognition programs.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant customer service experience and remote work capabilities. We look forward to reviewing your application!
Advertisement
