About Company
Are you passionate about turning customer interactions into lasting relationships? Career.zycto empowers organizations to build exceptional teams, and we believe our own customer experience sets the benchmark. We’re a dynamic recruitment and HR consulting firm dedicated to connecting top talent with groundbreaking opportunities across the UAE and beyond. Joining us means becoming part of a forward-thinking culture where innovation, empathy, and service excellence are not just buzzwords, but the core of our daily operations. For a Customer Experience Executive, this translates into a vibrant environment where your skills directly impact both our clients’ success and the careers of countless individuals.
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Job Description
Career.zycto is seeking a highly motivated and customer-centric Customer Experience Executive to join our innovative Remote Department. In this pivotal role, you will be the voice of our brand, ensuring every interaction with our candidates and clients is seamless, supportive, and truly exceptional. We are looking for an individual who is not just adept at problem-solving, but passionately committed to proactive engagement, anticipating needs, and building lasting rapport in a virtual environment. This role is crucial to maintaining our reputation for outstanding service delivery as we continue to grow and expand our reach across diverse industries. You will play a key part in shaping perceptions and fostering positive relationships that drive both client satisfaction and candidate loyalty.
As a Customer Experience Executive, you will be at the forefront of our candidate and client journey, transforming initial inquiries into successful placements and challenges into positive outcomes. You will leverage various digital communication channels, including email, chat, video conferencing, and phone, to provide timely, accurate, and personalized support. Your responsibilities will range from assisting with complex application processes and resolving service-related issues to providing crucial updates and proactively gathering invaluable feedback. Your exceptional ability to empathize, communicate clearly and concisely, and maintain a positive, professional attitude under pressure will be paramount to your success and to enhancing the overall perception of Career.zycto as a trusted partner. This fully remote position offers the flexibility to work from anywhere within the specified region while remaining deeply connected to a collaborative, high-performing, and supportive team environment. If you thrive in a dynamic, fast-paced setting where your direct contributions significantly impact client satisfaction, candidate success, and overall company growth, we invite you to embark on this exciting and rewarding journey with us.
Key Responsibilities
- Manage and respond to customer inquiries and issues across various digital channels (email, chat, phone, social media) in a timely and professional manner.
- Proactively engage with candidates and clients to understand their needs, provide solutions, and enhance their overall experience with Career.zycto.
- Resolve customer complaints and grievances efficiently and effectively, escalating complex issues to the appropriate internal teams when necessary.
- Maintain accurate records of customer interactions, transactions, comments, and complaints using our CRM system.
- Gather and analyze customer feedback to identify trends, pain points, and opportunities for service improvement.
- Collaborate with sales, marketing, and recruitment teams to ensure a cohesive and positive customer journey from initial contact to placement.
- Develop and update FAQs, knowledge base articles, and standardized responses to improve self-service options and team efficiency.
- Participate in ongoing training and development to stay updated on industry best practices and company services.
- Contribute to a positive remote team culture, sharing insights and best practices with colleagues.
Required Skills
- Minimum 2 years of experience in a customer service or customer experience role, preferably in a remote setting.
- Excellent verbal and written communication skills in English; Arabic proficiency is a significant advantage.
- Demonstrated ability to empathize with customers and build strong rapport remotely.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and digital communication tools (e.g., Zendesk, HubSpot, Microsoft Teams).
- Ability to work independently and manage time effectively in a remote work environment.
- High level of patience, professionalism, and a positive attitude.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- Experience in the recruitment, HR, or consulting industry.
- Familiarity with local labor laws and market dynamics in the UAE.
- Proven track record of exceeding customer satisfaction targets.
- Experience with data analysis and reporting on customer experience metrics.
Perks & Benefits
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance benefits.
- Generous paid time off and public holidays.
- Opportunities for professional development and career growth.
- Flexible remote work environment.
- Access to a supportive and collaborative global team.
- State-of-the-art tools and technology to facilitate remote work.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are an ideal fit for Career.zycto. Please highlight your experience in remote customer experience roles.
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