About Company
Jumpstart your career with Career.zycto, a dynamic organization committed to fostering talent and providing unparalleled customer experiences. We believe in nurturing potential, offering a supportive environment where enthusiasm and a willingness to learn are truly valued. For an entry-level candidate eager to make their mark, Career.zycto offers comprehensive training, clear pathways for advancement, and a chance to contribute meaningfully from day one. Join a team in Fulford, York, where your fresh perspective will be celebrated, and your professional growth is a priority.
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Job Description
Are you a proactive, friendly individual looking to kickstart your career in a dynamic customer-facing role? Career.zycto is seeking enthusiastic and dedicated individuals to join our team as Customer Floor Support in Fulford, York. This entry-level position is perfect for someone eager to learn, grow, and become an integral part of our customer service excellence.
As a Customer Floor Support team member, you will be the welcoming face of our establishment, ensuring every visitor enjoys a positive and seamless experience. You’ll be responsible for providing immediate assistance, guiding customers, and maintaining an inviting atmosphere on the floor. This role is crucial in shaping the first impressions and ongoing satisfaction of our clients, making you a vital link in our service delivery. You will gain hands-on experience in communication, problem-solving, and team collaboration, setting a strong foundation for future career development within our organization. We are committed to providing thorough training and mentorship to help you succeed, regardless of your previous experience. If you’re passionate about helping people and thrive in a bustling environment, we want to hear from you. This is more than just a job; it’s an opportunity to build a rewarding career with a company that truly invests in its people. Come be a part of a supportive team where your efforts are recognized and celebrated, and where every day brings new opportunities to learn and make a difference.
Key Responsibilities
- Warmly greet and welcome customers upon their arrival, offering immediate assistance and guidance.
- Actively roam the floor to identify and address customer needs proactively, ensuring all visitors feel supported.
- Provide accurate information regarding products, services, and facility layouts.
- Assist customers with general inquiries, direct them to appropriate departments or team members when necessary.
- Maintain a clean, organized, and inviting environment on the customer floor.
- Support store operations by helping with basic tasks such as tidying displays or restocking materials.
- Resolve minor customer issues or complaints efficiently and courteously, escalating complex situations to management.
- Collaborate effectively with team members to ensure a seamless and positive customer experience.
- Learn and adapt to new product knowledge and company procedures as required.
- Adhere to all company policies and safety regulations.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A positive attitude and a strong customer-centric approach.
- Ability to work effectively in a fast-paced team environment.
- Reliability and a strong work ethic.
- Proactive and observant, with a keen eye for detail.
- Enthusiasm for learning and personal growth.
- Basic problem-solving abilities.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or retail environment (even if informal, e.g., volunteering).
- Familiarity with basic computer applications.
Perks & Benefits
- Comprehensive training and onboarding program.
- Opportunities for career progression and internal promotion.
- Mentorship from experienced professionals.
- Supportive and collaborative team culture.
- Employee discount programs.
- Generous paid time off.
- Health and wellness benefits (private medical insurance, gym membership contribution).
- Company-sponsored social events.
How to Apply
Ready to launch your career with Career.zycto? We encourage all interested candidates to click on the application link below to submit their CV and a brief cover letter outlining why you are the perfect fit for this entry-level role. We look forward to reviewing your application!
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