About Company
Standard Lesotho Bank is a leading financial institution deeply committed to fostering economic growth and personal prosperity across the Mountain Kingdom. As a cornerstone of the Basotho community for decades, we pride ourselves on our rich heritage, innovative banking solutions, and unwavering dedication to our customers. Our mission extends beyond providing financial services; we aim to be a partner in our customers’ journeys, offering support, guidance, and a seamless banking experience. We believe our strength lies in our people, fostering an inclusive environment where talent thrives, and every team member contributes to our collective success. Joining Standard Lesotho Bank means becoming part of a legacy of excellence and a future of endless possibilities, where your career growth is as important as our customers’ satisfaction. We champion integrity, professionalism, and a customer-first approach in everything we do, making us not just a bank, but a trusted ally in the lives of Basotho.
Job Description
Are you passionate about making a real difference in people’s lives through exceptional service? Standard Lesotho Bank is seeking a dynamic and empathetic Customer Relations Assistant to join our dedicated team in Ha Pita, Maseru. This pivotal role is your opportunity to be the face and voice of our bank, ensuring every customer interaction is positive, productive, and leaves a lasting impression of our commitment to excellence. As a Customer Relations Assistant, you will be on the front lines, engaging directly with our valued customers, understanding their needs, and providing comprehensive support across a range of banking inquiries. From account management and transaction assistance to navigating digital services and resolving complex issues, your expertise and friendly demeanor will be crucial. We are looking for an individual who is not only detail-oriented and efficient but also possesses a genuine desire to help, build rapport, and uphold our reputation for outstanding customer care. This role offers a unique chance to grow your career within a reputable financial institution, contributing directly to the financial well-being of the community we serve. You will work within a supportive team environment, continuously learning and developing your skills in a fast-paced and rewarding setting, embodying our values of service and integrity.
Key Responsibilities
- Assist customers with inquiries regarding their accounts, products, and services in a professional and courteous manner.
- Efficiently resolve customer complaints and issues, escalating complex matters to senior staff when necessary.
- Process various banking transactions accurately, including deposits, withdrawals, transfers, and bill payments.
- Educate customers on Standard Lesotho Bank's digital channels, online banking, and self-service options.
- Maintain accurate and confidential records of all customer interactions and transactions in the bank's systems.
- Identify opportunities to cross-sell or upsell suitable banking products and services that align with customer needs.
- Adhere strictly to all bank policies, procedures, and regulatory requirements, ensuring compliance and data security.
- Contribute to a positive team environment by collaborating with colleagues and sharing best practices.
Required Skills
- High School Diploma or equivalent; a Diploma in Banking, Finance, Business Administration, or related field is a plus.
- Minimum of 1 year of experience in a customer service, sales, or administrative role, preferably within the financial sector.
- Excellent verbal and written communication skills in English and Sesotho.
- Strong interpersonal skills with a genuine desire to assist customers and build rapport.
- Proficiency in basic computer applications (MS Office Suite) and a willingness to learn banking software.
- Demonstrated problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- A high level of integrity and professionalism.
Preferred Qualifications
- Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
- Experience with banking software or CRM systems.
- Proven track record of meeting customer service targets and exceeding expectations.
- Knowledge of banking products and services offered in Lesotho.
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Comprehensive health and life insurance coverage.
- Generous paid time off and public holidays.
- Opportunities for professional development and career growth within a leading financial institution.
- Access to ongoing training programs and workshops.
- Employee banking benefits and special rates.
- A supportive and inclusive work environment committed to employee well-being.
How to Apply
Eager to make a meaningful impact? We invite you to apply for this exciting opportunity! Please click on the application link below to submit your resume and a cover letter detailing your qualifications and passion for customer service. We look forward to reviewing your application.