About Company
CBZ Holdings is Zimbabwe’s largest diversified financial services group, offering banking, insurance, asset management, and property investment solutions. We are deeply committed to empowering individuals and businesses, fostering economic growth across every corner of Zimbabwe, including our vital rural communities like Centenary. With a strong focus on innovation, customer-centricity, and community development, CBZ has built a reputation as a trusted partner in financial well-being. Our presence in Centenary underscores our dedication to bringing essential banking services closer to the people, supporting local agriculture, small businesses, and personal financial goals. We believe in nurturing talent and providing an environment where our employees can thrive and make a tangible difference in the lives of our customers.
Job Description
Are you a people person with a passion for delivering exceptional service? CBZ Holdings is seeking a proactive and empathetic Customer Relations Specialist to join our vibrant team in Centenary, Mashonaland Central Province. In this crucial role, you will be the face of CBZ Bank, responsible for building and nurturing strong relationships with our valued customers. You will serve as the primary point of contact for inquiries, provide comprehensive information about our diverse range of banking products and services, and expertly resolve customer issues with efficiency and a smile. This position demands a keen eye for detail, excellent communication skills, and a genuine desire to go above and beyond to ensure customer satisfaction. You will play a pivotal role in maintaining our high standards of service, identifying opportunities to enhance customer experience, and contributing directly to the growth and positive reputation of our Centenary branch. If you are driven by a commitment to service excellence and wish to be part of a leading financial institution that values its people and its community, we encourage you to apply. This is more than just a job; it’s an opportunity to empower your community and grow your career within a dynamic and supportive environment.
Key Responsibilities
- Serve as the primary point of contact for all customer inquiries, both in-person and via telephone, providing accurate and timely information.
- Assist customers with opening new accounts, processing transactions, and resolving account-related issues efficiently.
- Educate customers on CBZ's full suite of financial products and services, including savings accounts, loans, mobile banking, and digital solutions.
- Proactively identify customer needs and cross-sell appropriate banking products, contributing to branch sales targets.
- Handle and resolve customer complaints and complex issues with professionalism and empathy, escalating to management when necessary.
- Maintain up-to-date knowledge of all bank policies, procedures, and regulatory requirements.
- Ensure all customer interactions are recorded accurately in the bank's CRM system.
- Contribute to a positive and welcoming branch atmosphere, fostering strong customer relationships.
Required Skills
- Proven experience in a customer service or customer relations role, preferably within the financial sector.
- Excellent verbal and written communication skills in English and Shona (Ndebele also an asset).
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using banking software and Microsoft Office Suite.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Demonstrated empathy and a genuine desire to assist customers.
- High level of integrity and professionalism.
Preferred Qualifications
- A Diploma or Degree in Banking, Business Administration, Marketing, or a related field.
- Previous experience with CRM software.
- Knowledge of local market dynamics and agricultural sector needs in Mashonaland Central.
- Certification in Customer Service or Financial Services.
Perks & Benefits
- Competitive salary package.
- Comprehensive medical aid coverage.
- Pension fund contributions.
- Opportunities for professional development and career growth within a leading financial institution.
- Employee banking benefits.
- Supportive and collaborative work environment.
How to Apply
If you are a dedicated and customer-focused individual ready to make a significant impact, we invite you to apply. Please click on the link below to submit your application directly through the CBZ Holdings career portal. Ensure your CV and cover letter highlight your relevant experience and why you are the ideal candidate for this role.