About Company
Seeking a dynamic start to your career in finance? Career.zycto champions growth and innovative client engagement. We’re a forward-thinking entity dedicated to fostering a supportive environment where Customer Relationship Assistants can thrive, develop crucial financial communication skills, and contribute meaningfully to client satisfaction. Our mission is to connect clients with tailored financial solutions through a personalized approach, making us an ideal launchpad for aspiring finance professionals eager to make a tangible impact and build strong relationships within a high-growth sector. Join us to shape the future of client services.
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Job Description
Are you a highly motivated and customer-centric individual with a passion for finance? Career.zycto is actively seeking a dedicated Customer Relationship Assistant to join our vibrant team in the iconic Jumeirah Beach Residence (JBR), Dubai. This pivotal role offers an exceptional opportunity to be the face of our financial services, ensuring an outstanding experience for every client. As a Customer Relationship Assistant – Finance, you will play a crucial part in building and maintaining strong client relationships, understanding their financial needs, and facilitating seamless interactions with our expert advisors. You’ll be instrumental in handling inquiries, resolving issues efficiently, and providing comprehensive support that underpins our commitment to service excellence. This isn’t just a support role; it’s a gateway into the dynamic world of finance, where your communication skills and dedication to client satisfaction will directly contribute to our success. We are looking for someone who is not only articulate and organized but also possesses an innate ability to empathize with clients and navigate complex financial discussions with clarity and confidence. You’ll be the primary point of contact for our valued clientele, guiding them through various financial processes, explaining product features, and ensuring their journey with Career.zycto is smooth and rewarding. Your daily tasks will involve a blend of administrative duties, client interaction, and collaborative work with our financial consultants to streamline operations and enhance overall client engagement. If you are eager to develop a career in financial client services within a supportive and innovative environment, and you thrive on making a positive difference in people’s financial lives, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for client inquiries, providing timely and accurate information regarding financial products and services.
- Assist clients with account opening, transactions, and various administrative processes, ensuring adherence to all regulatory guidelines.
- Proactively identify client needs and opportunities for enhanced financial solutions, escalating complex issues to senior advisors as necessary.
- Maintain detailed and accurate records of client interactions, transactions, and feedback using our CRM system.
- Collaborate closely with the finance and sales teams to ensure a cohesive and superior client experience.
- Prepare and disseminate client communications, statements, and financial reports.
- Gather and analyze client feedback to contribute to service improvement initiatives.
- Stay updated on market trends, financial products, and regulatory changes relevant to client relationships.
- Support the onboarding of new clients, ensuring a smooth and welcoming introduction to Career.zycto.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal and client relationship management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organizational skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Problem-solving aptitude with a proactive and solutions-oriented approach.
- Basic understanding of financial products and services.
Preferred Qualifications
- Bachelor's degree in Finance, Business Administration, Economics, or a related field.
- Previous experience (1-2 years) in a customer service, client relations, or administrative role within the financial sector.
- Familiarity with CRM software (e.g., Salesforce, Zoho CRM).
- Fluency in Arabic or another additional language is a plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth within the financial industry.
- A vibrant and inclusive work culture in a prime Dubai location.
- Access to ongoing training and mentorship programs.
- Generous annual leave and public holidays.
How to Apply
Eager to make an impact? Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
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