About Company
Are you passionate about building lasting relationships and providing exceptional service? Career.zycto empowers top talent to connect with leading opportunities across diverse industries. As a dynamic HR consulting and recruitment firm, we pride ourselves on a client-centric approach and fostering a supportive, innovative environment. For a Customer Relationship Executive, our remote division offers unparalleled flexibility and the chance to directly impact our growth by nurturing client and candidate connections. Join a team where your communication skills and dedication to service truly make a difference, shaping successful career journeys for many.
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Job Description
Are you a natural at building connections and delivering outstanding service, thriving in a flexible, remote environment? Career.zycto is seeking a dedicated and proactive Customer Relationship Executive to join our expanding Remote Division. In this pivotal role, you will be the cornerstone of our client and candidate relationships, ensuring their journey with Career.zycto is seamless, successful, and highly satisfying.
As a Customer Relationship Executive, you will manage a portfolio of key accounts from the comfort of your home office, acting as the primary point of contact for inquiries, support, and engagement. You will leverage your exceptional communication and problem-solving skills to anticipate client needs, resolve issues efficiently, and foster long-term partnerships that drive mutual success. This isn’t just about problem-solving; it’s about proactively understanding their evolving requirements in the dynamic recruitment landscape and connecting them with our innovative solutions. You will be instrumental in maintaining our reputation for excellence, contributing directly to our growth by ensuring client satisfaction and identifying opportunities for service enhancement. If you are self-motivated, tech-savvy, and passionate about making a tangible impact on career journeys from anywhere, we want to hear from you.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of assigned clients and candidates within the remote division.
- Build and maintain strong, long-lasting relationships with clients through regular communication and proactive engagement.
- Address client inquiries, resolve issues, and provide timely and accurate information regarding services and processes.
- Collaborate effectively with internal teams, including recruitment specialists and operations, to ensure client needs are met.
- Identify opportunities for upselling or cross-selling additional services based on client requirements.
- Maintain accurate and up-to-date client records within the CRM system.
- Gather client feedback and provide insights to improve service offerings and operational efficiency.
- Monitor client satisfaction metrics and implement strategies to enhance overall client experience.
- Ensure compliance with company policies and procedures, as well as relevant industry regulations.
- Participate in virtual team meetings and training sessions to stay updated on best practices and service enhancements.
Required Skills
- Proven experience in a customer service or client relationship management role (minimum 2 years).
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with the ability to build rapport and trust quickly.
- Demonstrated problem-solving abilities and a proactive approach to client satisfaction.
- Proficiency in using CRM software and other virtual communication tools (e.g., Slack, Zoom, Microsoft Teams).
- Excellent organizational and time management skills, with the ability to manage multiple priorities independently.
- Ability to work effectively in a remote, self-supervised environment.
- A high degree of empathy and professionalism in all client interactions.
Preferred Qualifications
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
- Experience within the recruitment, HR consulting, or staffing industry.
- Proficiency in Arabic or other additional languages relevant to the UAE market.
- A track record of exceeding client retention or satisfaction targets.
- Familiarity with digital marketing and social media engagement strategies.
Perks & Benefits
- Competitive monthly salary and performance-based bonuses.
- Full-time remote work flexibility, offering a healthy work-life balance.
- Comprehensive health insurance coverage.
- Generous paid time off and public holidays.
- Opportunities for continuous professional development and training.
- A supportive, collaborative, and diverse team culture.
- Access to the latest technology and virtual tools to enhance productivity.
- Employee recognition programs and growth opportunities within the company.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this remote role. Please highlight your experience with remote work and client relationship management.
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