About Company
Driving exceptional client satisfaction is at the core of what we do. Career.zycto empowers businesses by connecting them with top talent, fostering growth, and building lasting partnerships. For a Customer Relationship Executive, this means joining a vibrant, forward-thinking team committed to leveraging cutting-edge solutions to exceed expectations. We thrive on innovation and collaboration, offering an environment where your proactive approach to client engagement and strategic communication truly makes an impact. If you’re passionate about nurturing relationships and shaping success from a remote setting, Career.zycto provides the platform to develop your expertise and contribute significantly to our shared vision.
Job Description
We are seeking a highly motivated and client-focused Customer Relationship Executive to join our dynamic team, operating entirely remotely from Northampton, England. In this pivotal role, you will be the primary point of contact for a portfolio of key clients, ensuring their ongoing satisfaction and success with Career.zycto’s services. This position requires an individual who is not only adept at building strong, lasting relationships but also possesses a keen eye for identifying client needs and proactively offering solutions. You will be instrumental in maintaining our reputation for excellence, fostering loyalty, and contributing to the sustained growth of our client partnerships through exceptional service and strategic engagement. This is an exciting opportunity for someone who thrives in a self-managed, remote environment and is passionate about making a tangible difference in client outcomes.
Key Responsibilities
- Cultivate and maintain strong, long-lasting relationships with assigned key clients through proactive communication.
- Act as the main point of contact for all client account management matters, including queries, escalations, and service reviews.
- Understand client needs, objectives, and challenges to identify opportunities for additional service offerings.
- Collaborate with internal teams (e.g., Sales, Operations) to ensure client satisfaction and successful project delivery.
- Prepare and present regular client reports, demonstrating value and service performance.
- Identify and address potential client concerns, working swiftly to resolve issues and mitigate risks.
- Contribute to the continuous improvement of customer relationship management processes and strategies.
Required Skills
- Proven experience in a client-facing role, ideally within customer success or account management.
- Exceptional verbal and written communication skills with a professional telephone manner.
- Strong problem-solving abilities and a proactive approach to client issue resolution.
- Demonstrated ability to manage multiple client accounts simultaneously, prioritizing effectively.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Self-motivated, disciplined, and capable of working effectively in a remote work environment.
Preferred Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Experience in the recruitment, HR, or consulting services industry.
- Familiarity with digital collaboration tools and remote team practices.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Flexible remote work environment.
- Comprehensive health and wellness benefits package.
- Generous paid time off and public holidays.
- Opportunities for professional development and career progression.
- Access to the latest remote work technology and collaboration tools.
How to Apply
If you are ready to make a significant impact as a Customer Relationship Executive – Remote Operation and thrive in a client-focused, remote role, we encourage you to apply. Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are a perfect fit for Career.zycto.
