About Company
Are you ready to join a forward-thinking organisation where your passion for people genuinely makes a difference? Career.zycto is rapidly expanding its innovative remote team, dedicated to fostering deep, lasting relationships with clients. We believe in empowering our partners with the autonomy and support needed to excel, creating a vibrant culture of collaboration and mutual growth. If building trust and driving success through exceptional service resonates with you, you’ll find an inspiring home here, contributing directly to our shared vision.
Job Description
Career.zycto is seeking a highly motivated and empathetic Customer Relationship Partner to join our growing remote team based out of Cardiff, Wales. In this pivotal role, you will be the cornerstone of our client relationships, working diligently to ensure their success and satisfaction. As a Customer Relationship Partner, you’ll engage with our clients across various industries, understanding their unique needs, providing proactive support, and identifying opportunities to enhance their experience with our services. This isn’t just about problem-solving; it’s about building long-term partnerships rooted in trust and mutual respect.
You will be responsible for managing a portfolio of accounts, acting as their primary point of contact and internal advocate. Your days will involve a blend of strategic communication, technical understanding, and collaborative problem-solving. We are looking for someone who thrives in a remote environment, is self-disciplined, and possesses exceptional communication skills to connect effectively with diverse personalities. You will play a crucial part in our client retention and growth strategies, directly impacting our reputation and success. If you are passionate about customer advocacy, possess a keen eye for detail, and are eager to contribute to a supportive and dynamic remote team culture, we encourage you to apply. This role offers significant opportunities for professional development and the chance to shape how we interact with our valued clients.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of assigned clients, building strong, long-lasting relationships.
- Proactively engage with clients to understand their business objectives, challenges, and evolving needs.
- Onboard new clients, ensuring a smooth transition and rapid time-to-value.
- Address client inquiries, resolve issues, and provide timely, effective solutions.
- Collaborate with internal teams (e.g., sales, product, technical support) to ensure client success and satisfaction.
- Monitor client health, identify at-risk accounts, and implement strategies for retention and growth.
- Identify opportunities for upselling and cross-selling additional services, escalating leads to the sales team where appropriate.
- Collect and relay client feedback to product and development teams to inform future enhancements.
- Maintain accurate and up-to-date client records within our CRM system.
- Contribute to the development of best practices for customer relationship management.
Required Skills
- Minimum of 2 years of experience in a customer-facing role (e.g., Customer Success, Account Management, Relationship Management).
- Exceptional verbal and written communication skills with a strong ability to articulate complex information clearly.
- Proven ability to build rapport and establish trust with clients remotely.
- Excellent problem-solving skills and a proactive approach to addressing client needs.
- Proficiency with CRM software (e.g., Salesforce, HubSpot, Zoho CRM).
- Strong organizational skills and ability to manage multiple priorities effectively in a remote setting.
- High degree of empathy and active listening skills.
- Self-motivated and disciplined with a strong work ethic, comfortable working independently.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Experience in the SaaS or technology industry.
- Familiarity with project management tools (e.g., Asana, Trello, Jira).
- Multilingual abilities, particularly Welsh, are a plus.
- Experience working with a diverse client base across different industries.
Perks & Benefits
- Flexible remote working environment.
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and public holidays.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative team culture.
- Regular virtual team-building events and social activities.
- Equipment provided for your home office setup.
How to Apply
If you are a passionate relationship builder ready to make a significant impact in a remote role, we want to hear from you! Please click on the application link below to submit your resume and a cover letter outlining your experience and why you are the ideal candidate for this position.
