About Company
Join Career.zycto, a forward-thinking organisation dedicated to fostering exceptional client relationships and driving sustainable growth. We believe in nurturing talent from the ground up, providing a supportive environment where entry-level professionals can thrive. For a Customer Retention Assistant, this means comprehensive training, mentorship, and genuine opportunities to make a tangible impact. We pride ourselves on innovation, collaboration, and a commitment to continuous improvement, ensuring our team members are always at the forefront of customer success strategies. Discover a place where your career can truly begin.
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Job Description
Are you an enthusiastic individual eager to launch your career in customer relationship management? Career.zycto is seeking a highly motivated and detail-oriented Customer Retention Assistant to join our growing team in Shirley, Southampton. This entry-level role is perfect for someone looking to develop essential skills in customer service, communication, and strategic client engagement within a dynamic business environment.
As a Customer Retention Assistant, you will play a crucial role in building and maintaining strong relationships with our valued customers. Your primary objective will be to support initiatives designed to enhance customer satisfaction, loyalty, and long-term retention. This will involve working closely with our experienced retention specialists, learning best practices, and contributing directly to our customer success goals.
You will be responsible for a variety of tasks, including assisting with customer outreach programs, handling customer inquiries and feedback, and helping to identify potential issues that could lead to customer churn. We’re looking for someone who is not afraid to ask questions, takes initiative, and possesses a natural flair for connecting with people. Full training will be provided, ensuring you have all the tools and knowledge necessary to excel in this role and beyond.
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This position offers an excellent stepping stone into the world of customer relationship management, providing hands-on experience with CRM systems, data analysis, and communication strategies. You’ll gain invaluable insights into understanding customer needs, resolving concerns efficiently, and communicating the value of our services. If you are a proactive learner with excellent interpersonal skills and a desire to make a difference in a customer-centric organisation, we encourage you to apply. Career.zycto is committed to your professional development, offering a clear path for advancement within our vibrant team.
Key Responsibilities
- Assist in managing customer accounts and fostering positive relationships.
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Support the implementation of customer retention strategies and campaigns.
- Collect and analyse customer feedback to identify areas for improvement.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the sales and support teams to address customer concerns effectively.
- Help prepare reports on customer satisfaction and retention metrics.
- Participate in training sessions to enhance knowledge of products, services, and retention techniques.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly and empathetic approach.
- Ability to learn quickly and adapt to new systems and processes.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Exceptional attention to detail and organisational abilities.
- Problem-solving aptitude and a proactive attitude.
- Eagerness to work in a team-oriented environment.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, call centre) is a plus.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) or willingness to learn.
- GCSEs in English and Maths (grades A-C or 9-4) or equivalent.
- A genuine interest in customer satisfaction and loyalty.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive training and ongoing professional development.
- Clear career progression opportunities.
- Supportive and collaborative team environment.
- Modern office facilities in Shirley, Southampton.
- Employee assistance program.
- Company social events.
How to Apply
To apply for this exciting opportunity, please click the application link below. We look forward to reviewing your application!
