About Company
Arnold Clark is Europe’s largest independent car dealer, with over 200 dealerships and more than 14,000 employees across the UK. Established in 1954, we have a proud history of providing outstanding customer service and a wide selection of vehicles, along with aftercare services. Our success is built on a foundation of trust, integrity, and a relentless commitment to our customers and our team. We believe in nurturing talent and offering clear pathways for career progression within a dynamic and supportive environment. Join us and become part of a company that is passionate about cars, but even more passionate about people.
Job Description
Are you a natural communicator with a passion for helping people? Arnold Clark is seeking a dedicated and enthusiastic Customer Service Advisor to join our vibrant team in West End, Glasgow. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional support across multiple channels, including phone, email, and live chat. You’ll play a crucial part in ensuring a seamless and positive experience for everyone who interacts with us, whether they’re inquiring about a vehicle, booking a service, or seeking assistance with an existing query.
We’re looking for someone who thrives in a fast-paced environment, possesses excellent problem-solving skills, and genuinely enjoys making a difference. This role is more than just answering questions; it’s about building rapport, understanding customer needs, and offering effective, personalised solutions. You’ll be instrumental in upholding Arnold Clark’s reputation for outstanding customer care, contributing directly to our customer satisfaction scores and overall business success. If you’re eager to embark on a rewarding career where your efforts are recognised and you have ample opportunities for growth, this is the perfect opportunity for you.
Key Responsibilities
- Handle inbound customer inquiries promptly and professionally via phone, email, and live chat.
- Provide accurate information regarding products, services, appointments, and general queries.
- Resolve customer complaints and issues with empathy and efficiency, escalating complex cases when necessary.
- Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
- Collaborate with other departments to ensure customer needs are met and issues are resolved satisfactorily.
- Proactively identify opportunities to enhance the customer experience and contribute to service improvement initiatives.
- Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
- Participate in ongoing training and development to stay updated on product knowledge and service standards.
Required Skills
- Minimum of 1 year experience in a customer service role, preferably in a multi-channel environment.
- Exceptional verbal and written communication skills with a clear, professional, and friendly tone.
- Proven ability to actively listen, empathise, and build rapport with customers.
- Strong problem-solving capabilities and a calm demeanour under pressure.
- Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
- Ability to work effectively both independently and as part of a team.
- High level of accuracy and attention to detail.
Preferred Qualifications
- Experience within the automotive or retail industry.
- Familiarity with Salesforce or similar CRM platforms.
- Qualifications in customer service or a related field.
- Experience handling high volumes of customer interactions.
Perks & Benefits
- Competitive salary and performance-related bonuses.
- Generous holiday allowance.
- Company pension scheme.
- Staff discounts on vehicles, parts, and servicing.
- Comprehensive training and development programs.
- Opportunities for career progression within a large, stable company.
- Employee assistance program.
- Friendly and supportive work environment.
How to Apply
Ready to drive your career forward with Arnold Clark? We encourage all qualified candidates to apply. Click on the link below to apply for the job directly through our careers portal.