About Company
Career.zycto is rapidly growing, always on the lookout for dynamic individuals to join our team. We pride ourselves on creating a supportive, collaborative environment where every voice matters. For a Customer Service Advisor, this means hands-on involvement in shaping customer experiences and direct impact on our success. We empower our team members with the tools and training needed to excel, fostering both personal and professional growth. If you thrive on solving problems, building connections, and delivering exceptional service, Career.zycto in Splott offers a vibrant setting to make a real difference and advance your career. Join us and be part of a team dedicated to excellence and innovation in customer engagement.
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Job Description
Are you a highly motivated and customer-focused individual looking to make a significant impact? Career.zycto is seeking a dedicated Customer Service Advisor to join our vibrant team in Splott, Cardiff. This pivotal role involves providing exceptional support across multiple channels, primarily through email and phone, ensuring our customers receive prompt, professional, and effective solutions. You’ll be the first point of contact for our valued clientele, guiding them through inquiries, resolving issues, and building lasting relationships that enhance their overall experience with Career.zycto.
At Career.zycto, we believe that outstanding customer service is the cornerstone of our success. As a Customer Service Advisor, you won’t just be answering calls; you’ll be a brand ambassador, a problem-solver, and a key contributor to our reputation for excellence. We’re looking for someone who is empathetic, articulate, and possesses a genuine desire to help others. You’ll handle a diverse range of customer queries, from technical support questions to service-related issues, requiring a keen eye for detail and the ability to think on your feet.
This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to continuous learning and development. We offer comprehensive training to ensure you’re fully equipped to succeed, along with opportunities for career progression within our growing organisation. If you’re ready to take on a challenging yet rewarding role where your contribution is truly valued, and you’re passionate about delivering world-class customer service, we encourage you to apply and become an integral part of the Career.zycto family.
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Key Responsibilities
- Manage inbound and outbound customer communications via phone, email, and potentially live chat, providing prompt and professional assistance.
- Accurately identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Maintain a high level of customer satisfaction by delivering a positive and empathetic service experience.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal teams (e.g., technical support, sales) to resolve complex customer issues efficiently.
- Stay up-to-date with product knowledge, service updates, and company policies to provide accurate information.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Contribute to team efforts by accomplishing related results as needed and actively participating in team meetings and training sessions.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven experience in a customer service role, handling both phone and email queries.
- Strong active listening skills and the ability to empathize with customers.
- Proficiency in using CRM software and general office applications (e.g., Microsoft Office Suite).
- Ability to multi-task, set priorities, and manage time effectively.
- Problem-solving aptitude with a calm and professional demeanor.
- A positive attitude and a strong team player mentality.
Preferred Qualifications
- Previous experience in a call centre or helpdesk environment.
- Familiarity with industry-specific software or tools relevant to Career.zycto's services.
- Ability to speak Welsh or other languages would be an asset.
- Knowledge of customer service best practices and industry standards.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Regular team-building events and social activities.
- Modern office facilities in a convenient Splott location.
- Employee assistance program.
How to Apply
Ready to take the next step in your career? We encourage all qualified candidates to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!
