About Company
Empowering individuals to thrive in dynamic roles is at the heart of Career.zycto. We understand that effective customer service is the backbone of any successful enterprise, and we pride ourselves on building teams that excel in connecting with people. For a customer service agent, Career.zycto offers a supportive environment where your empathetic approach and problem-solving skills are not just valued but celebrated. Join a forward-thinking organisation dedicated to fostering professional growth and delivering exceptional experiences, where your contribution directly impacts our collective success and our clients’ satisfaction. We believe in nurturing talent and providing the tools for you to shine.
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Job Description
Career.zycto is seeking enthusiastic and customer-centric individuals to join our team as a Customer Service Agent with flexible hours, based in the vibrant Port Hedland CBD. This is a fantastic opportunity for someone who thrives on helping others, possesses excellent communication skills, and is looking for a role that can adapt to their lifestyle needs. As a key point of contact for our clients, you will be instrumental in delivering outstanding service, resolving inquiries efficiently, and ensuring a positive experience with every interaction. We are committed to fostering a supportive and engaging workplace where your dedication to service excellence is recognised and rewarded. Whether you’re a seasoned professional or new to the customer service arena, if you’re passionate about making a difference and enjoy a varied work schedule, we encourage you to apply. This role offers the chance to work with a diverse client base, handle a range of interesting challenges, and contribute to a team that values collaboration and continuous improvement. Your ability to listen attentively, empathize genuinely, and provide clear, concise information will be paramount to your success and our client satisfaction. We provide comprehensive training to equip you with all the necessary tools and knowledge to excel in this role, ensuring you feel confident and capable from day one. Embrace the flexibility and the opportunity to grow your career with a company that truly invests in its people.
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding products, products, services, and company policies.
- Resolve customer complaints and issues effectively and efficiently, escalating complex cases when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Adhere to company standards and procedures for customer service excellence.
- Proactively identify opportunities to enhance the customer experience.
- Process orders, forms, applications, and requests.
Required Skills
- Exceptional verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and standard office applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of empathy and a positive, patient attitude.
- Excellent time management and organisational skills.
- Demonstrated ability to adapt to flexible work schedules.
Preferred Qualifications
- Previous experience in a customer service or call centre role (6 months+ preferred).
- Familiarity with the Port Hedland community and local demographics.
- Ability to speak multiple languages (highly regarded).
- A proactive approach to learning and skill development.
Perks & Benefits
- Competitive hourly rate with opportunities for performance-based incentives.
- Flexible working hours to suit your personal schedule.
- Comprehensive initial and ongoing training and professional development.
- Supportive and collaborative team environment.
- Opportunity to make a tangible impact on customer satisfaction.
- Centrally located office in Port Hedland CBD with easy access to amenities.
- Employee assistance program for personal and professional well-being.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and a brief cover letter outlining their experience and availability. Please highlight why you believe your skills and passion for customer service make you an ideal fit for Career.zycto’s flexible team.
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