About Company
Dedicated to connecting talent with opportunity, Career.zycto stands as a pivotal recruitment partner in the dynamic Nigerian job market. We specialize in identifying and nurturing professionals who are passionate about making an impact. Our collaborative environment fosters growth, empowering every team member to excel and contribute significantly to our clients’ success. We believe that exceptional service begins with an exceptional team, which is why we invest deeply in our people. Join us in our mission to shape careers and build thriving workforces, creating meaningful connections daily. Here, your dedication to service directly translates into tangible results and career progression.
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Job Description
Are you passionate about making a real difference in people’s career journeys? Do you thrive in a dynamic, fast-paced environment where your interpersonal skills shine? Career.zycto, a leading recruitment partner in Nigeria, is seeking a dedicated and proactive Customer Service Assistant to join our vibrant team in Tin Can Island, Apapa. This isn’t just an administrative role; it’s a pivotal position at the heart of our operations, where you’ll serve as the primary point of contact for our valued candidates and clients, shaping their experience and ensuring seamless interactions every step of the way.
As a Customer Service Assistant, you will be the friendly and knowledgeable voice of Career.zycto, playing a crucial role in supporting both our job seekers and corporate partners. Your day will involve a diverse range of tasks, from expertly handling inquiries and providing accurate information about our extensive job listings to navigating complex issues with empathy and efficiency. You will be instrumental in managing application processes, scheduling crucial interviews, and maintaining meticulous records within our systems. This role demands a sharp eye for detail, exceptional communication abilities, and a genuine desire to help others succeed. You’ll work closely with our experienced recruitment consultants, contributing to a collaborative atmosphere focused on achieving collective goals and delivering outstanding service. If you’re eager to grow your career in a supportive setting that values your contributions and offers continuous learning, we invite you to explore this exciting opportunity.
Key Responsibilities
- Respond promptly and professionally to inquiries from candidates and clients via phone, email, and in-person.
- Provide accurate and comprehensive information regarding job postings, application procedures, and Career.zycto’s range of services.
- Efficiently resolve customer complaints and address issues with a courteous and problem-solving approach.
- Maintain meticulous and confidential records of all customer interactions, transactions, and feedback.
- Assist with the coordination and scheduling of interviews, managing calendars and communications for both candidates and hiring teams.
- Process and track applicant documents, ensuring all necessary paperwork for onboarding is complete and accurate.
- Collaborate seamlessly with recruitment consultants to guarantee a positive and smooth candidate experience from initial contact to placement.
- Perform general administrative duties, including data entry, filing, and office organization, to support daily operations.
- Actively gather and analyze customer feedback to identify areas for service improvement and enhance overall client satisfaction.
- Educate clients and candidates on available resources, tools, and best practices provided by Career.zycto.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven strong active listening and critical problem-solving abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Demonstrated ability to multitask and prioritize effectively in a dynamic, fast-paced environment.
- A strong customer-centric attitude with a genuine passion for assisting and helping others.
- Exceptional attention to detail and a high level of accuracy in all tasks.
- Ability to work both independently with minimal supervision and collaboratively as a valued team member.
Preferred Qualifications
- Previous experience (1-2 years) in a customer service, administrative, or office support role, preferably within a recruitment or Human Resources setting.
- Familiarity with Applicant Tracking Systems (ATS) and CRM software.
- A Bachelor's degree or National Diploma in Business Administration, Human Resources, Communications, or a related field.
- Basic knowledge of local employment laws and standard HR practices in Nigeria.
- Fluency in additional local Nigerian languages (e.g., Yoruba, Igbo, Hausa) is a distinct advantage.
Perks & Benefits
- Competitive salary package commensurate with experience and performance-based bonuses.
- Comprehensive health and wellness benefits, including medical coverage.
- Significant opportunities for continuous professional development and clear career advancement pathways within the company.
- A supportive, inclusive, and collaborative work environment that values teamwork and individual contributions.
- Generous paid time off, including annual leave and observance of all public holidays.
- Contributions to a robust pension scheme for your future security.
- Regular team-building activities and social events to foster camaraderie.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume and cover letter highlight your relevant experience and articulate why you are an ideal fit for the Customer Service Assistant role at Career.zycto.
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