About Company
Are you eager to launch a career where your empathetic communication and problem-solving skills make a tangible difference? At Career.zycto, we believe in empowering individuals and businesses through strategic career development and HR solutions. We’re a dynamic firm dedicated to fostering growth and connecting talent with opportunity. Joining us as a Customer Service Assistant means becoming the friendly voice and helpful hand for our diverse clientele. You’ll thrive in an environment that values proactive support and continuous learning, contributing directly to our mission of exceptional client satisfaction in a vibrant, supportive team setting. Your journey starts here.
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Job Description
Are you an empathetic communicator with a passion for helping people? Do you thrive in a dynamic environment where every interaction makes a difference? Career.zycto is seeking a dedicated and proactive Customer Service Assistant to join our growing team in Galadimawa, Abuja. In this pivotal role, you will be the friendly face and helpful voice of our organization, ensuring our clients receive exceptional support and guidance throughout their career journey.
As a Customer Service Assistant, you will be instrumental in maintaining Career.zycto’s reputation for excellence. You will manage incoming inquiries through various channels, including phone, email, and live chat, providing timely, accurate, and professional assistance. This role requires an individual who is not only a fantastic problem-solver but also possesses an innate ability to connect with people, understand their needs, and offer tailored solutions. You will be responsible for resolving client issues, providing information about our services, and escalating complex matters to senior staff when necessary.
Beyond direct client interaction, you will play a crucial role in our operational efficiency. This includes maintaining accurate client records, documenting interactions, and contributing to the continuous improvement of our service processes. We are looking for someone who is eager to learn, adapt, and grow within our organization, taking initiative to enhance client satisfaction and contribute positively to our team culture. You will also assist in scheduling appointments, coordinating internal resources for client needs, and providing administrative support to ensure seamless client experiences.
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This is more than just a support role; it’s an opportunity to be at the forefront of shaping positive client experiences and directly impacting their success. You will work closely with career advisors, HR specialists, and other internal teams, gaining exposure to various facets of the recruitment and career development industry. If you are passionate about service, possess excellent organizational skills, and are looking for a challenging yet rewarding position where your efforts are truly valued, we encourage you to apply and become a key player in Career.zycto’s mission to empower professionals across Nigeria. We believe in nurturing talent and providing a clear path for professional development within our vibrant and supportive team.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and live chat, providing accurate information and solutions.
- Resolve client complaints and issues efficiently, escalating complex matters to appropriate departments when necessary.
- Maintain detailed and accurate records of all client interactions and transactions in our CRM system.
- Educate clients about Career.zycto's services and offerings, ensuring they understand the benefits and processes.
- Collaborate with internal teams (e.g., HR, Recruitment) to ensure a smooth and cohesive client experience.
- Assist in administrative tasks such as scheduling appointments, data entry, and preparing client-facing documents.
- Contribute to the continuous improvement of customer service processes and standards.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven ability to provide exceptional customer service.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- High level of empathy and patience.
- Ability to work effectively in a fast-paced team environment.
Preferred Qualifications
- OND/HND/BSc in Business Administration, Communications, or a related field.
- Experience in the recruitment or HR services industry.
- Familiarity with digital communication tools and platforms.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health benefits package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Paid time off and public holidays.
- Regular team-building activities and social events.
How to Apply
Ready to make a difference? We invite all qualified candidates to apply by clicking on the application link below. Please ensure your resume highlights your customer service experience and relevant skills. We look forward to reviewing your application!
