About Company
Ready to kickstart your career in a dynamic, supportive environment? Career.zycto is rapidly expanding its operations in Dubai, committed to nurturing fresh talent and providing unparalleled growth opportunities. We believe in empowering our team members, fostering a culture of continuous learning and exceptional service delivery. Join a diverse group of passionate professionals dedicated to making a real impact on customer experiences. This is an ideal launchpad for individuals eager to learn, excel, and build a lasting career in customer service, surrounded by mentors who care about your success.
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Job Description
Are you a natural communicator with a passion for helping people? Career.zycto is seeking enthusiastic and motivated individuals to join our vibrant team in Dubai as an Entry-Level Customer Service Associate. This is a phenomenal opportunity to launch your career without prior experience, as we believe in potential and provide comprehensive training to ensure your success. You’ll be the friendly voice and helpful hand for our valued customers, resolving their queries, providing information, and ensuring a positive experience with every interaction. We’re looking for candidates who are eager to learn, possess excellent interpersonal skills, and are committed to delivering outstanding service. If you’re ready to step into a dynamic role where every day brings new challenges and opportunities for growth, and you thrive in a fast-paced environment where your contributions are recognized, then we encourage you to apply. This role is perfect for someone looking to gain valuable professional experience in a leading customer service operation in the heart of Dubai, setting the foundation for a rewarding career path.
Key Responsibilities
- Answer incoming customer calls, emails, and chat messages promptly and professionally.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies diligently.
- Go the extra mile to engage customers and exceed their expectations.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Continuously learn and adapt to new product knowledge, service procedures, and company policies.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong listening skills and empathy.
- Ability to adapt to different personalities and situations.
- Problem-solving aptitude and critical thinking.
- High level of patience and professionalism.
- Basic computer proficiency and ability to navigate various software systems.
- Eagerness to learn and a positive, can-do attitude.
Preferred Qualifications
- High School Diploma or equivalent.
- Proficiency in additional languages (e.g., Arabic, Hindi, Tagalog) is a plus.
- Previous experience in a customer-facing role (even volunteer work or retail).
- Familiarity with CRM systems is an advantage, but not required.
Perks & Benefits
- Comprehensive paid training program designed for new hires.
- Opportunities for career advancement and professional development within the company.
- Health insurance benefits.
- Annual paid leave and observance of public holidays.
- A vibrant, multicultural, and supportive work environment.
- Regular team-building activities and social events.
- Performance-based incentives and bonuses to reward your hard work.
How to Apply
If you are eager to start your career in customer service and meet the above qualifications, we invite you to apply by clicking on the link below. We look forward to reviewing your application!
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