About Company
Are you eager to launch your career in a dynamic environment? Career.zycto offers a fantastic entry point for aspiring professionals dedicated to exceptional client interactions. We empower our team to grow, providing comprehensive training and a supportive culture where every voice matters. As a pivotal player in the logistics and customer service landscape, we believe in nurturing raw talent into future industry leaders. Join our vibrant team in Dubai’s thriving logistics hub and become part of a company that truly invests in your professional journey and personal development, making a real impact from day one.
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Job Description
Career.zycto is excited to announce an opening for a Customer Service Associate in the bustling Dubai South Logistics District. This is a unique opportunity for individuals passionate about helping others and eager to start their professional journey in a supportive, fast-paced environment. No prior experience is required, as we are committed to providing comprehensive training and mentorship to transform enthusiastic individuals into customer service champions.
As a Customer Service Associate, you will be the first point of contact for our valued clients, playing a crucial role in ensuring their satisfaction and building lasting relationships. You will interact with customers across various channels, addressing inquiries, resolving issues, and providing information about our services. This role is perfect for someone with excellent communication skills, a proactive attitude, and a genuine desire to learn and grow within the logistics sector. You’ll gain invaluable experience in a global business hub, working with a diverse clientele and contributing to a team that prides itself on operational excellence and customer-centricity. We believe in fostering a positive work environment where your contributions are recognized and your career aspirations are supported. If you’re looking for a launching pad for a successful career and wish to be part of a forward-thinking company in one of the world’s most dynamic cities, then this entry-level role is for you. Embrace this chance to develop essential professional skills and become an integral part of our growing success story in Dubai.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding company services, policies, and procedures.
- Assist customers with service requests, order tracking, and issue resolution.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal teams to escalate and resolve complex customer issues efficiently.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Identify opportunities to improve customer experience and service delivery.
- Adhere to company service standards and operational guidelines.
- Participate in ongoing training and development programs to enhance skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a patient and empathetic approach.
- Ability to actively listen and understand customer needs.
- Basic computer proficiency and ability to learn new software quickly.
- Proactive problem-solving abilities.
- High school diploma or equivalent.
- Ability to work effectively both independently and as part of a team.
- Positive attitude and willingness to learn.
Preferred Qualifications
- Fluency in additional languages (e.g., Arabic, Hindi, Tagalog).
- Familiarity with CRM software.
- Prior experience in a customer-facing role (even volunteer or retail).
- Demonstrated interest in the logistics or supply chain industry.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career advancement and professional development.
- Supportive and inclusive work environment.
- Competitive salary and benefits package.
- Health insurance coverage.
- Annual leave and public holidays.
- Access to a dynamic and multicultural work setting in Dubai South.
How to Apply
To embark on a rewarding career journey with Career.zycto, please click on the application link below. We encourage you to submit your resume and a brief cover letter outlining your enthusiasm for this entry-level role. We look forward to reviewing your application!
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