About Company
Vodacom Lesotho (Pty) Ltd is a leading telecommunications company in Lesotho, committed to connecting communities and driving digital inclusion. As part of the Vodacom Group, we offer a comprehensive suite of communication services, including mobile voice, data, messaging, and digital solutions. Our mission is to transform lives through technology, fostering innovation and providing unparalleled customer experiences across the Mountain Kingdom. We pride ourselves on our extensive network coverage, innovative products, and a dedicated team that strives for excellence in every interaction. Joining Vodacom Lesotho means becoming part of a dynamic environment where growth, learning, and making a real impact are at the core of our culture.
Job Description
Are you passionate about helping people and thrive in a fast-paced environment? Vodacom Lesotho is actively seeking a vibrant and dedicated Customer Service Clerk to join our team in Ha ‘Mamathe, Mafeteng. This is an immediate hiring opportunity for an individual ready to make a significant impact on our customers’ daily lives. As a Customer Service Clerk, you will be the friendly face and knowledgeable voice of Vodacom Lesotho, serving as the primary point of contact for our valued customers. Your role will involve providing exceptional support, resolving inquiries, and ensuring a seamless and positive experience for everyone who walks through our doors or contacts us.
You will be responsible for a wide array of tasks, from assisting with account management, explaining our diverse range of products and services, processing transactions, and troubleshooting basic technical issues. Beyond routine interactions, you will play a crucial role in building lasting customer relationships by understanding their needs and recommending tailored solutions. We are looking for someone with excellent communication skills, a proactive approach to problem-solving, and a genuine desire to go above and beyond to meet customer expectations. This position offers an exciting opportunity to contribute to a leading telecommunications brand, develop valuable skills, and grow within a supportive team environment. If you are organized, customer-focused, and eager to contribute to connecting Lesotho, we encourage you to apply today!
This role is integral to our commitment to customer satisfaction and plays a vital part in upholding Vodacom Lesotho’s reputation for excellent service. You’ll gain hands-on experience in a dynamic sector, working alongside a team dedicated to innovation and customer success. We believe in empowering our employees with the tools and training necessary to excel, fostering an environment where your contributions are valued and your professional development is prioritized. Join us in making a difference in the lives of our customers and advancing the digital landscape of Lesotho.
Key Responsibilities
- Greet customers warmly and ascertain problem or reason for calling/visiting.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer inquiries and complaints, providing appropriate solutions and alternatives within set time limits.
- Keep records of customer interactions, transactions, comments, and complaints.
- Process new service activations, upgrades, and modifications to existing accounts.
- Educate customers on Vodacom products, services, and promotions.
- Assist customers with billing inquiries, payment processing, and account reconciliations.
- Perform basic troubleshooting for mobile devices and network connectivity issues.
- Escalate unresolved issues to the appropriate internal departments for further investigation.
- Maintain a clean and organized work environment.
- Adhere to company policies and procedures, ensuring compliance with regulatory standards.
Required Skills
- Excellent verbal and written communication skills in English and Sesotho.
- Strong active listening skills and empathy.
- Proficiency in using computer systems and standard office software (e.g., MS Office Suite).
- Ability to multi-task, prioritize, and manage time effectively.
- Exceptional problem-solving capabilities and a proactive approach.
- High level of patience and a positive attitude.
- Ability to work effectively in a team-oriented environment.
- Strong attention to detail and accuracy in data entry.
- Demonstrated ability to handle confidential information with discretion.
Preferred Qualifications
- A Diploma or Certificate in Business Administration, Marketing, IT, or a related field.
- Previous experience (1-2 years) in a customer service role, preferably in telecommunications or retail.
- Familiarity with CRM systems and practices.
- Knowledge of Vodacom products and services.
- Experience working in a fast-paced, high-volume customer interaction environment.
Perks & Benefits
- Competitive salary package.
- Comprehensive health benefits (medical aid).
- Opportunities for professional development and continuous learning.
- Access to employee discounts on Vodacom products and services.
- A supportive and collaborative work environment.
- Career growth opportunities within a leading telecommunications company.
- Employee wellness programs.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your application highlights your relevant experience and skills that align with this role. We look forward to reviewing your application and potentially welcoming you to the Vodacom Lesotho family.