About Company
Joining Career.zycto means becoming part of a dynamic team dedicated to innovation and exceptional service. We believe that an outstanding customer experience is the cornerstone of success, and we empower our consultants with the tools and support they need to thrive. For a Customer Service Consultant, Career.zycto offers a stimulating remote environment where your voice is heard, your skills are honed, and your impact is tangible. We foster a culture of continuous learning and collaboration, ensuring every interaction you have contributes meaningfully to our collective growth. Discover a place where your commitment to service excellence is truly valued and rewarded.
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Job Description
Career.zycto is on the lookout for a highly motivated and empathetic Customer Service Consultant to join our burgeoning Remote Department. This is an incredible opportunity for individuals passionate about delivering exceptional support and resolving customer inquiries with grace and efficiency, all from the comfort of their home office. As a pivotal member of our team, you will be the first point of contact for our diverse customer base, providing vital assistance, troubleshooting issues, and ensuring a positive brand experience across every interaction.
In this fully remote role, you will leverage cutting-edge communication tools and our comprehensive CRM system to manage customer cases. Your daily tasks will range from responding to inquiries via email, chat, and phone, to diagnosing and resolving technical or service-related problems, and escalating complex issues to specialized teams when necessary. We pride ourselves on creating a supportive and collaborative remote work environment, offering continuous training and professional development to help you master our products and services, as well as enhance your customer service expertise.
We are not just seeking someone to answer calls; we are searching for an individual who can genuinely connect with customers, anticipate their needs, and turn potentially challenging situations into opportunities for positive engagement. Your ability to listen actively, communicate clearly, and maintain a calm and professional demeanor under pressure will be key to your success. If you are a proactive problem-solver with a strong desire to make a difference in customers’ lives and contribute to a forward-thinking company culture, then we encourage you to apply. This role offers flexibility, a competitive salary, and the chance to grow your career within a company that truly values its remote workforce.
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Key Responsibilities
- Serve as the primary point of contact for customer inquiries, providing support via phone, email, and live chat.
- Diagnose and resolve customer issues efficiently and accurately, ensuring a high level of customer satisfaction.
- Document all customer interactions and resolutions thoroughly in the CRM system.
- Proactively identify and escalate complex or unresolved issues to the appropriate internal departments.
- Provide clear, concise, and accurate information regarding products, services, and policies.
- Educate customers on self-service options and best practices to enhance their experience.
- Collaborate with team members and other departments to improve overall customer service processes.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Participate in ongoing training and development programs to stay updated on product knowledge and service standards.
Required Skills
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills in English (Greek is a plus).
- Proven ability to empathize with customers and de-escalate difficult situations.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and common office productivity tools.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable high-speed internet connection and a dedicated home office space.
- High school diploma or equivalent.
Preferred Qualifications
- Bachelor’s degree in a relevant field.
- Experience with Zendesk, Salesforce, or similar customer service platforms.
- Fluency in additional languages relevant to the European market.
- Experience in a remote customer service environment.
- Knowledge of IT troubleshooting or SaaS products.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Flexible remote work schedule.
- Generous paid time off and holidays.
- Opportunities for career advancement and professional development.
- Access to online learning platforms and certifications.
- A supportive and inclusive company culture.
- Company-provided equipment (laptop, headset, etc.).
How to Apply
Ready to make an impact? We encourage all qualified candidates to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience and communication skills.
