About Company
Do you thrive on making a real difference in people’s lives through exceptional service? Career.zycto is rapidly expanding our footprint in Vacoas-Phoenix, building a dynamic team dedicated to setting new benchmarks in customer satisfaction. We believe in fostering an environment where your communication skills are celebrated, and your growth is paramount. Here, every interaction is an opportunity to shine, contributing directly to our reputation for excellence. We’re not just a company; we’re a community where passionate CSRs like you can genuinely thrive, learn, and advance your career in a supportive, innovative setting.
Job Description
Join Career.zycto as a Customer Service Representative and become the voice of our brand, dedicated to delivering outstanding support and solutions to our diverse clientele. This isn’t just a job; it’s an opportunity to build meaningful connections, solve complex issues, and contribute directly to our success in the heart of Vacoas-Phoenix. We are seeking enthusiastic individuals with a genuine passion for helping others, exceptional communication skills, and a proactive approach to problem-solving.
In this pivotal role, you will be the first point of contact for our customers, providing assistance across various channels including phone, email, and live chat. Your ability to listen attentively, empathize effectively, and articulate solutions clearly will be critical in ensuring a positive customer experience. You will navigate our systems to provide accurate information, process requests, and resolve inquiries efficiently, always striving to exceed expectations. Career.zycto is committed to your professional development, offering comprehensive training and a supportive team environment where you can continuously enhance your skills and grow within the company. If you’re ready to embark on a rewarding career where your impact is valued and your potential is limitless, we encourage you to apply.
Key Responsibilities
- Manage inbound and outbound customer calls, emails, and chat messages with professionalism and efficiency.
- Act as the primary point of contact for customer inquiries, complaints, and service requests.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Build sustainable relationships of trust through open and interactive communication.
- Go the extra mile to engage customers and ensure customer satisfaction.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take an active role in maintaining a positive team environment.
Required Skills
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business, Communications, or a related field.
- Proficiency in both English and French (written and spoken).
- Experience with Zendesk, Salesforce, or similar customer service platforms.
- Previous experience in a BPO or call center environment.
- Demonstrated ability to work independently and as part of a team.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Engaging and collaborative work environment.
- Regular team-building activities and social events.
- Access to state-of-the-art training programs.
- Paid time off and holiday benefits.
How to Apply
If you are a highly motivated individual eager to kickstart or advance your career in customer service, we invite you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!