About Company
Join a dynamic team where your voice truly matters! Career.zycto is rapidly expanding, seeking enthusiastic individuals ready to kickstart their professional journey in customer service. We believe in nurturing talent, providing comprehensive training, and fostering a supportive environment where you can learn, grow, and excel. Our mission is to deliver outstanding client support through dedicated and passionate representatives. If you’re eager to make a tangible impact and build a foundation for a rewarding career, Career.zycto offers the perfect launchpad for your aspirations, right here in Fresno.
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Job Description
Are you a natural communicator with a passion for helping others? Do you thrive in a fast-paced environment and aspire to build a career where every interaction makes a difference? Career.zycto is excited to announce an opening for an Entry Level Customer Service Representative to join our vibrant team in Fresno, California. This is an incredible opportunity for individuals eager to embark on a professional path, offering extensive training and clear growth trajectories within our organization.
As a Customer Service Representative, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their satisfaction. You’ll be responsible for answering inquiries, resolving issues, and offering solutions with empathy and efficiency. We are not just looking for someone to answer calls; we are looking for problem-solvers, active listeners, and brand ambassadors who embody our commitment to excellence.
No prior experience in customer service? No problem! We believe in potential. If you possess a positive attitude, strong communication skills, and a genuine desire to learn, we will provide you with all the tools, knowledge, and ongoing mentorship you need to succeed. Our comprehensive training program covers product knowledge, communication techniques, and system navigation, ensuring you feel confident and prepared from day one.
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This role is perfect for recent graduates, individuals looking for a career change, or anyone with a keen interest in developing their professional skills in a supportive corporate setting. You will work alongside a diverse group of professionals dedicated to achieving collective success and delivering unparalleled service. At Career.zycto, we foster a culture of respect, collaboration, and continuous improvement. We celebrate successes, learn from challenges, and encourage every team member to contribute their unique perspective. Become a vital part of our mission to set new standards in customer satisfaction and elevate the client experience. Your journey to a fulfilling career starts here!
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat professionally and efficiently.
- Provide accurate information, solutions, and support regarding products/services to ensure customer satisfaction.
- Resolve customer complaints and issues with a positive and empathetic approach, escalating complex cases when necessary.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Maintain a high level of customer satisfaction and strive to exceed service expectations.
- Collaborate effectively with team members and other departments to ensure a seamless customer experience.
- Adhere strictly to company policies and procedures.
- Continuously learn and stay updated on product knowledge, service offerings, and industry best practices.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening abilities with a customer-centric mindset.
- Empathetic and patient approach to customer interactions.
- Basic computer proficiency and ability to navigate multiple systems efficiently.
- Problem-solving aptitude and a proactive approach to challenges.
- Ability to work effectively and collaboratively in a team environment.
- High school diploma or equivalent.
- Punctual and reliable with a strong work ethic.
Preferred Qualifications
- Some experience in a customer-facing role (e.g., retail, hospitality, food service).
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Bilingual abilities (e.g., Spanish/English) are highly advantageous.
- Associate's degree or some college coursework completed.
Perks & Benefits
- Comprehensive paid training program designed for success.
- Medical, Dental, and Vision insurance plans.
- Paid Time Off (PTO) and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional development within a growing company.
- Supportive and collaborative work environment.
- Employee assistance program (EAP).
- Performance-based incentives and recognition programs.
How to Apply
Interested candidates are encouraged to apply directly by clicking on the application link below. Please ensure your resume highlights your communication skills and any relevant customer service experience, even if informal. We look forward to reviewing your application and potentially welcoming you to the Career.zycto family!
