About Company
Next is a leading British fashion and home retailer with a significant presence across the UK and internationally. With over 500 stores in the UK and Ireland, alongside a highly successful online platform, we serve millions of customers globally. Headquartered in Enderby, Leicestershire, Next has grown substantially since its inception in 1982 to become a globally recognised brand synonymous with style, quality, and an unwavering commitment to exceptional customer service. We are deeply committed to fostering a diverse and inclusive workplace where every colleague feels valued, respected, and empowered to thrive. At Next, we firmly believe that our people are our greatest asset, and we continuously invest in their development, offering extensive training programmes and numerous opportunities for career progression. Joining Next means becoming an integral part of a dynamic and forward-thinking team dedicated to delivering outstanding shopping experiences for our vast customer base. We are incredibly proud of our rich heritage and excited about our future, as we continually innovate to meet the evolving needs of both our customers and our dedicated colleagues.
Job Description
Are you passionate about helping people and eager to kick-start a rewarding career in a dynamic, supportive, and international environment? Next Retail Ltd. is actively seeking enthusiastic, dedicated, and customer-focused individuals to join our vibrant Customer Service team in Leicester. This is a unique and significant opportunity for talented individuals who require visa sponsorship to build a long-term, fulfilling career with a globally recognised British brand.
As a Customer Service Representative, you will serve as the crucial first point of contact for our valued customers, providing exceptional support and adeptly resolving inquiries related to orders, products, deliveries, and a wide array of services. You will skillfully handle a variety of interactions, primarily through inbound phone calls, email correspondence, and live chat, ensuring every customer interaction is positive, efficient, and consistently reflects Next’s unwavering commitment to quality and service excellence. We are specifically looking for individuals who possess excellent verbal and written communication skills, a natural ability to empathise with customer needs, and a proactive, solution-oriented approach to problem-solving. Full, comprehensive training will be provided to ensure you are thoroughly equipped with all the necessary knowledge, tools, and confidence to succeed in this role and beyond.
If you are a highly motivated individual with a genuine desire to make a tangible difference in customer satisfaction, and you are actively seeking a long-term career opportunity in the UK, we strongly encourage you to apply. This role offers a clear and structured pathway for professional development within our expanding customer service department, with potential for progression into other areas of our diverse business. We champion diversity and inclusion and warmly welcome applications from all eligible candidates who are keen to contribute their skills and passion to our ongoing success.
Key Responsibilities
- Respond to customer inquiries promptly and professionally via phone, email, and live chat.
- Provide accurate and comprehensive information regarding products, orders, deliveries, and returns policies.
- Effectively resolve customer complaints and complex issues, escalating to senior colleagues when necessary.
- Process customer orders, cancellations, and modifications with meticulous attention to detail.
- Maintain precise and detailed records of all customer interactions and transactions in our systems.
- Adhere strictly to company policies and procedures, ensuring compliance with data privacy (GDPR) and security regulations.
- Collaborate seamlessly with other departments to ensure smooth and integrated customer service delivery.
- Actively participate in ongoing training and development programs to continuously enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and analytical problem-solving abilities.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Ability to work effectively both independently and as part of a collaborative team in a fast-paced environment.
- High level of empathy, patience, resilience, and a consistently positive, customer-focused attitude.
- Adaptability and eagerness to learn new processes, products, and technologies quickly.
- Must meet all eligibility criteria for UK Skilled Worker Visa sponsorship, including relevant qualifications and experience requirements.
Preferred Qualifications
- Previous experience (at least 6 months) in a customer service, call centre, or client-facing role.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) or similar customer management systems.
- Additional language proficiency (e.g., European languages, Mandarin) is a distinct advantage.
- Understanding of the retail industry, e-commerce operations, or consumer goods.
- A vocational qualification or certification in customer service.
Perks & Benefits
- Competitive annual salary with opportunities for performance-based bonuses.
- Comprehensive visa sponsorship support for eligible international candidates.
- Extensive initial training and ongoing professional development opportunities to support career growth.
- Generous staff discount on a wide range of Next products, including clothing, home, and beauty.
- 25 days of annual leave plus all UK bank holidays.
- Enrollment in our company pension scheme.
- Access to a confidential employee assistance programme (EAP) for personal and professional support.
- On-site subsidised canteen offering a variety of food and drink options.
- Clear opportunities for internal career progression within a large, established, and growing company.
- A diverse, inclusive, and welcoming working environment where contributions are valued.
How to Apply
To apply for this exciting Customer Service Representative role with visa sponsorship at Next Retail Ltd., please prepare your most updated CV and a compelling cover letter. Your cover letter should detail your relevant experience, your motivation for seeking this specific role, and clearly state your requirement for visa sponsorship, along with any relevant visa history or qualifications. Click on the link below to submit your application directly via email. Please ensure your CV highlights any pertinent customer service experience and explicitly addresses your eligibility for the UK Skilled Worker Visa.