About Company
Join Career.zycto, where we believe exceptional talent drives business success. We are a dynamic recruitment firm dedicated to connecting top-tier professionals with leading organizations across various sectors. For a Customer Service Support Representative, Career.zycto offers a vibrant, supportive environment to hone your communication skills and kickstart a fulfilling career. Here, your commitment to excellence will be recognized, and your growth nurtured, ensuring you build a robust foundation in professional client interaction. We champion a culture of continuous learning and positive impact.
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Job Description
Are you passionate about helping people and thrive in a fast-paced environment? Career.zycto is seeking a dedicated and enthusiastic Customer Service Support Representative to join our client’s growing team in Benin City. In this pivotal role, you will be the first point of contact for customers, providing essential support and ensuring their inquiries are resolved efficiently and pleasantly. This is a fantastic opportunity for someone who enjoys problem-solving, building rapport, and contributing to a positive customer experience. You will be instrumental in maintaining customer satisfaction and fostering long-term relationships through effective communication channels, including phone, email, and live chat. We are looking for an individual with a strong commitment to service excellence, impeccable communication skills, and the ability to adapt to diverse customer needs. If you are eager to develop your career in customer service within a supportive and professional setting, we encourage you to apply and become a vital part of a team that values every customer interaction.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat, addressing concerns and providing accurate information.
- Troubleshoot common issues and guide customers through solutions, escalating complex problems to senior support staff when necessary.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using our CRM system.
- Identify and assess customers' needs to achieve satisfaction, going the extra mile to engage customers.
- Process orders, forms, applications, and requests efficiently and accurately.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Stay informed about new products, services, and policies to better assist customers.
Required Skills
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent verbal and written communication skills in English.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; some college education preferred.
Preferred Qualifications
- A diploma or degree in Business Administration, Communications, or a related field.
- Previous experience in the telecommunications or financial services industry.
- Proficiency in additional local languages.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Paid time off and public holidays.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your customer service experience.
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