About Company
Career.zycto champions customer-centric innovation, empowering businesses to thrive through unparalleled support and strategic partnership. For a Customer Success Executive, this environment is a dynamic platform to truly make an impact, fostering long-term relationships and driving mutual growth. We believe in nurturing talent that translates client aspirations into tangible achievements. Join a collaborative team where your insights are valued, your initiatives celebrated, and your professional development is paramount. Here, you’ll find the resources and freedom to shape successful customer journeys, making Career.zycto an ideal place for those passionate about delivering exceptional value and building lasting client loyalty.
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Job Description
Are you a seasoned customer advocate with a knack for building lasting relationships and driving product adoption, all from the comfort of your home office? Career.zycto is actively seeking a dynamic and highly motivated Customer Success Executive to join our fully remote team, based out of the vibrant West End, Atlanta area. In this pivotal role, you won’t just manage accounts; you’ll orchestrate success, ensuring our clients not only achieve their strategic goals with our solutions but also become enthusiastic champions of our brand.
As a Customer Success Executive, you will be the trusted advisor and primary point of contact for a dedicated portfolio of our most valued clients. Your days will be a blend of proactive engagement, strategic planning, and hands-on problem-solving. This isn’t a passive role; we expect you to immerse yourself in our clients’ businesses, understand their challenges intimately, and identify opportunities where Career.zycto can deliver exceptional value. You will conduct regular strategic business reviews, analyze usage data to uncover insights, anticipate potential roadblocks, and collaboratively develop success plans that align with their evolving objectives.
Working remotely means you’ll have the autonomy to manage your schedule and environment, but it also demands a high degree of self-discipline, excellent time management, and proactive communication. You will be an expert in leveraging digital tools for collaboration and client engagement, maintaining a strong connection with both your clients and your internal Career.zycto team. You’ll become the internal voice of your clients, advocating for their needs with our product, engineering, and sales teams to ensure their feedback drives continuous improvement and innovation.
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If you thrive in an environment where you can truly influence client outcomes, where your strategic thinking is valued, and where you’re empowered to foster deep, impactful relationships from anywhere, then Career.zycto offers the perfect stage for your talents. We are building a future where customer success is not just a department but a core philosophy, and we invite you to be a key architect of that vision. Join us in shaping delightful customer journeys and contributing to the sustained growth of both our clients and Career.zycto.
Key Responsibilities
- Manage a portfolio of key client accounts, building and maintaining strong, long-lasting relationships.
- Develop and execute comprehensive success plans that align with client objectives and drive product adoption.
- Conduct regular strategic business reviews (QBRs) with clients to assess progress, identify areas for improvement, and showcase value.
- Proactively identify potential risks to client satisfaction and retention, developing mitigation strategies.
- Collaborate with internal sales, product, and engineering teams to advocate for client needs and influence product roadmap decisions.
- Identify upselling and cross-selling opportunities within existing accounts to expand Career.zycto's footprint.
- Act as a trusted advisor, guiding clients through new features, best practices, and industry trends.
- Gather and relay client feedback to relevant internal teams for continuous product and service improvement.
- Provide expert guidance and support to resolve client issues efficiently and effectively.
- Contribute to the development and refinement of customer success processes and best practices within Career.zycto.
Required Skills
- Proven experience (4+ years) in Customer Success, Account Management, or a related client-facing role.
- Exceptional communication, presentation, and interpersonal skills, capable of engaging with C-level executives.
- Strong analytical and problem-solving abilities, with a data-driven approach to client success.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Demonstrated ability to work independently and manage time effectively in a fully remote environment.
- Strategic thinking with a deep understanding of business operations and client objectives.
- A passion for technology and a commitment to continuous learning in the SaaS space.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Experience working with SaaS products or technology solutions.
- Certifications in Customer Success methodologies (e.g., Gainsight, ChurnZero).
- Familiarity with project management tools and methodologies.
- Experience in a fast-paced, high-growth startup or technology company.
- Multilingual abilities, especially Spanish, could be a significant advantage.
Perks & Benefits
- Fully remote work environment with flexible hours.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including holidays and personal days.
- Dedicated budget for professional development, courses, and certifications.
- Home office stipend to ensure a comfortable and productive workspace.
- 401(k) retirement plan with competitive company match.
- Collaborative and supportive team culture with regular virtual team events.
- Opportunities for career growth and advancement within a rapidly expanding company.
How to Apply
Click on the link below to apply for the job. Please submit your resume and a cover letter detailing your relevant experience and why you are passionate about customer success in a remote setting. We look forward to learning more about how you can contribute to Career.zycto’s mission.
