About Company
Elevate your career with Career.zycto, a dynamic and rapidly expanding technology firm dedicated to empowering businesses through innovative solutions. We pride ourselves on fostering a collaborative environment where proactive problem-solvers thrive and contribute directly to client satisfaction and growth. For a Customer Success Manager, Career.zycto offers a unique platform to build lasting relationships, champion client needs, and drive real impact within a supportive and forward-thinking team. Your expertise will be crucial in shaping our client journey and ensuring mutual success in the ever-evolving tech landscape.
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Job Description
Career.zycto is seeking a highly motivated and client-centric Customer Success Manager to join our growing team in Kassel. As a pivotal member of our organization, you will be the trusted advisor and primary point of contact for our valued clients, guiding them through their journey with our cutting-edge products and services. This role demands a proactive individual with exceptional interpersonal skills, a strategic mindset, and a genuine passion for ensuring client success and retention. You will be responsible for understanding client business objectives, facilitating product adoption, identifying growth opportunities, and mitigating risks, ultimately driving long-term value and strong relationships.
Your day-to-day will involve onboarding new clients, conducting regular check-ins and business reviews, providing product education and best practices, and acting as an internal advocate for client needs. You will collaborate closely with sales, product, and support teams to ensure a seamless client experience and contribute to the continuous improvement of our offerings. We are looking for someone who can not only react to client needs but anticipate them, transforming challenges into opportunities and celebrating client milestones. If you are passionate about building strong relationships, possess a strategic approach to problem-solving, and are eager to make a tangible impact on both client and company growth, we encourage you to apply and become a key player in Career.zycto’s continued success.
Key Responsibilities
- Manage a portfolio of assigned clients, developing strong, long-lasting relationships and ensuring high levels of client satisfaction.
- Onboard new clients, providing comprehensive training and support to facilitate successful product adoption and integration.
- Proactively engage with clients to understand their business needs, goals, and challenges, identifying how our solutions can provide maximum value.
- Conduct regular client check-ins, business reviews, and health assessments to monitor client progress and address any issues.
- Act as the primary point of contact for client inquiries, escalations, and feedback, collaborating with internal teams (Sales, Product, Support) to resolve issues promptly.
- Identify opportunities for upselling and cross-selling, working closely with the sales team to expand client accounts.
- Monitor client usage and key performance indicators, providing data-driven insights and recommendations to optimize their experience.
- Contribute to the development and improvement of customer success processes, tools, and best practices.
- Gather client feedback and communicate product enhancement requests to the product development team.
Required Skills
- 3+ years of experience in Customer Success, Account Management, or a client-facing role, preferably in a SaaS or technology company.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and negotiation skills in English and German.
- Strong analytical and problem-solving abilities, with a focus on understanding business needs and delivering solutions.
- Demonstrated ability to manage multiple client accounts and priorities effectively.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero).
Preferred Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Experience working with enterprise-level clients.
- Familiarity with project management methodologies.
- A track record of exceeding client retention and satisfaction targets.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and flexible working arrangements.
- Opportunities for professional development and career growth.
- Dynamic and collaborative work environment.
- Regular team events and social gatherings.
- Modern office space in the vibrant University of Kassel Area.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your relevant experience and how you meet the requirements for this role. We look forward to reviewing your application!
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