About Company
Are you passionate about making a tangible difference in customer satisfaction? At Career.zycto, we are a dynamic and forward-thinking organization dedicated to innovation and service excellence. We believe that exceptional customer experiences are the cornerstone of our success. Joining our team means becoming part of a collaborative environment where your voice is valued, and your efforts directly contribute to our mission. We foster growth, encourage creativity, and provide the tools you need to thrive and make an impact in a supportive atmosphere.
Advertisement
Job Description
We are actively seeking a dedicated and enthusiastic Customer Support Assistant to join our vibrant team in Garki, Abuja. This full-time position is ideal for an individual with a passion for helping others, excellent communication skills, and a proactive approach to problem-solving. As a Customer Support Assistant at Career.zycto, you will be the first point of contact for our valued customers, providing crucial assistance and ensuring their experience with us is seamless and positive. You will play a pivotal role in maintaining our reputation for outstanding service by addressing inquiries, resolving issues, and guiding customers through our products and services with professionalism and empathy.
Your day-to-day will involve responding to customer queries via multiple channels including phone, email, and live chat, troubleshooting common technical problems, processing requests, and providing accurate information. We are looking for someone who is not just good at following procedures but can also think on their feet, adapt to diverse customer needs, and genuinely enjoys building rapport. You will have the opportunity to work closely with various internal departments, gaining a holistic understanding of our operations and contributing to continuous service improvement initiatives. This role is more than just answering calls; it’s about being an advocate for our customers, understanding their perspectives, and transforming challenges into opportunities for loyalty. If you thrive in a fast-paced environment, are committed to delivering excellence, and eager to grow within a supportive company culture, then we encourage you to apply. Career.zycto is committed to providing comprehensive training and development opportunities to ensure you succeed and advance in your career with us. Join us and be a part of a team that puts customers first.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate information regarding products, services, and company policies.
- Diagnose and resolve customer issues efficiently, escalating complex problems to senior staff when necessary.
- Maintain detailed records of customer interactions and transactions.
- Guide customers through troubleshooting steps or product usage.
- Process customer requests, orders, and service changes with precision.
- Gather customer feedback and relay it to relevant internal teams for continuous improvement.
- Stay updated on product knowledge and company procedures to ensure consistent service delivery.
- Collaborate with other departments to ensure a cohesive customer experience.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven ability to empathize with customers and provide patient assistance.
- Strong problem-solving and decision-making abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Exceptional organizational and time management skills.
- Attention to detail and accuracy in data entry.
Preferred Qualifications
- Previous experience in a customer service or support role, preferably within a tech or service industry.
- Familiarity with common office software (e.g., Microsoft Office Suite).
- Ability to speak multiple local languages is a plus.
- Knowledge of industry-specific products or services relevant to Career.zycto.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance package.
- Paid time off and public holidays.
- Professional development and training opportunities.
- A vibrant and supportive work environment.
- Opportunities for career growth and advancement.
- Team building activities and social events.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights relevant experience and skills. We look forward to reviewing your application!
Advertisement
