About Company
Are you passionate about helping people and eager to kickstart your career in a dynamic, supportive environment? Career.zycto is a rapidly expanding force in the HR tech space, empowering businesses globally with cutting-edge solutions. We pride ourselves on a culture of continuous learning and growth, where every team member’s contribution is valued. For a Customer Support Assistant, this means hands-on experience, clear pathways for advancement, and a team dedicated to your success. Join us and become a vital link in our mission to simplify the world of work.
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Job Description
Career.zycto is seeking a highly motivated and customer-focused individual to join our growing team as a Remote Customer Support Assistant. This is an exciting opportunity for someone who thrives in a fast-paced virtual environment and possesses a genuine desire to help others. As a Remote Helpdesk Assistant, you will be the first point of contact for our valued clients, providing exceptional support and guidance on our innovative HR technology platform. Your primary mission will be to ensure a seamless and positive experience for every user, resolving inquiries efficiently and effectively from the comfort of your home.
In this pivotal role, you’ll engage directly with users through various channels, including email, chat, and phone. We’re looking for someone with an intuitive understanding of customer needs, a knack for problem-solving, and a commitment to upholding our high standards of service. You will be instrumental in diagnosing technical issues, explaining complex features in an easy-to-understand manner, and escalating more intricate problems to senior support staff when necessary. Career.zycto is dedicated to fostering an environment where you can learn, grow, and contribute significantly to our collective success. We provide comprehensive training and continuous support to ensure you have all the tools and knowledge required to excel. If you’re a proactive individual who loves connecting with people and enjoys the flexibility of remote work, we encourage you to apply and become a part of our forward-thinking team. This position offers not just a job, but a pathway to developing your career in the rapidly evolving HR tech industry.
Key Responsibilities
- Provide first-line technical support and customer service via email, chat, and phone for Career.zycto's HR technology platform.
- Diagnose and resolve common user issues, including login problems, feature functionality questions, and basic troubleshooting.
- Document all interactions and resolutions accurately within our CRM system.
- Escalate complex or unresolved issues to the appropriate internal teams for further investigation.
- Guide users through step-by-step solutions and provide clear instructions on product usage.
- Maintain a high level of customer satisfaction by delivering polite, professional, and prompt service.
- Actively contribute to the improvement of support processes and knowledge base articles.
- Stay up-to-date with product updates, new features, and changes in our service offerings.
- Participate in team meetings and training sessions to enhance skills and product knowledge.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A genuine passion for helping customers and delivering outstanding service.
- Comfortable with technology and quick to learn new software applications.
Preferred Qualifications
- Prior experience (6+ months) in a customer service, helpdesk, or technical support role.
- Familiarity with HR software or applicant tracking systems (ATS).
- Experience working in a remote team environment.
- Associate's degree or equivalent experience in a related field.
- Ability to speak a second language is a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (PTO) and company holidays.
- 401(k) retirement plan with company match.
- Flexible remote work environment.
- Opportunities for professional development and career advancement.
- Access to online learning platforms and internal training programs.
- Supportive team culture with regular virtual team-building events.
How to Apply
To apply for this exciting Remote Customer Support Assistant position, please click on the application link below. We look forward to reviewing your qualifications and learning more about how you can contribute to Career.zycto’s success.
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