About Company
Are you a Customer Support Coordinator looking to thrive in a dynamic, people-first environment? At Career.zycto, we believe in empowering our team to deliver exceptional service and build lasting relationships. We are a forward-thinking organization dedicated to connecting talent with opportunity, fostering a culture of support, growth, and innovation. For a Customer Support Coordinator, this means joining a team where your empathy, problem-solving skills, and dedication to client satisfaction are not just valued but are essential to our collective success. We provide the tools and collaborative spirit needed for you to make a real impact, every single day.
Job Description
Career.zycto is seeking a highly motivated and empathetic Customer Support Coordinator to join our fully remote team, serving clients and candidates across Abbotsford, British Columbia, and beyond. In this pivotal role, you will be the first point of contact for inquiries, providing outstanding support, resolving issues efficiently, and ensuring a positive experience for everyone interacting with our platform and services. This is a fantastic opportunity for someone passionate about customer satisfaction, keen to work autonomously in a remote setting, and eager to contribute to a growing organization.
As a Customer Support Coordinator, you will manage a diverse range of customer interactions, from guiding users through our application process to troubleshooting technical issues and providing detailed information about our offerings. You will be instrumental in maintaining high levels of client engagement and loyalty by offering timely, accurate, and personalized assistance. This role requires exceptional organizational skills, a proactive approach to problem-solving, and the ability to communicate clearly and empathetically across various digital channels. You will be an advocate for our users, collecting feedback and collaborating with internal teams to enhance our services and user experience. If you are a natural communicator, a skilled problem-solver, and thrive in a fast-paced, remote environment, we encourage you to apply and become a vital part of our success story.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via email, chat, and phone, providing timely and accurate support.
- Resolve customer issues and complaints effectively and efficiently, escalating complex problems to senior staff when necessary.
- Guide users through platform features, application processes, and service offerings with patience and clarity.
- Maintain detailed records of customer interactions, transactions, comments, and complaints using our CRM system.
- Collaborate with internal teams (e.g., technical support, sales, HR) to ensure comprehensive customer solutions.
- Proactively identify common customer issues and suggest improvements to enhance overall service delivery and user experience.
- Develop and maintain a deep understanding of Career.zycto’s services, policies, and procedures.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.
Required Skills
- Minimum 2 years of experience in a customer service or support role, preferably in a remote setting.
- Excellent verbal and written communication skills with a strong command of English.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency with CRM software and helpdesk tools.
- Exceptional problem-solving abilities and a customer-first mindset.
- Strong empathy and active listening skills.
- Reliable high-speed internet connection and a dedicated home office setup.
Preferred Qualifications
- Experience in the recruitment, staffing, or HR technology industry.
- Familiarity with Slack, Zoom, and other remote collaboration tools.
- Post-secondary education in Business Administration, Communications, or a related field.
- Bilingualism (English and French) is considered an asset.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and dental benefits package.
- Generous paid time off and holidays.
- Opportunities for professional development and career growth.
- Flexible remote work environment.
- Collaborative and supportive team culture.
- Technology allowance for home office setup.
How to Apply
Interested candidates are invited to submit their application by clicking on the link below. Please ensure your resume and cover letter highlight your relevant experience and why you are an ideal fit for a remote Customer Support Coordinator role.
