About Company
Looking for a dynamic start in customer service? Career.zycto is a rapidly expanding force in recruitment, dedicated to connecting exceptional talent with leading organizations across the UAE. We believe that outstanding customer support is the backbone of any successful business, and we’re passionate about building teams that deliver unparalleled experiences. Join our vibrant environment where your dedication to service excellence will be recognized, nurtured, and celebrated. At Career.zycto, you’ll find a supportive culture, opportunities for growth, and a team that genuinely values your contribution to client satisfaction and operational success. This is where your customer support career truly takes off.
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Job Description
Career.zycto is actively seeking a highly motivated and customer-centric Customer Support Executive to join our team in Fujairah. This is an immediate start opportunity for an individual passionate about delivering exceptional service and eager to make a tangible impact from day one. As a Customer Support Executive, you will be the primary point of contact for our clients, playing a crucial role in ensuring their satisfaction and loyalty. Your responsibilities will extend beyond mere problem-solving; you will be an advocate for our customers, understanding their needs, providing proactive solutions, and fostering strong, positive relationships.
We are looking for someone with a genuine desire to help, a keen eye for detail, and the ability to communicate complex information clearly and empathetically. You will handle inquiries through various channels including phone, email, and live chat, addressing everything from technical support to product information and general assistance. This role demands a calm demeanor under pressure, strong organizational skills, and a commitment to continuous learning as our services evolve. If you thrive in a fast-paced environment, are a natural problem-solver, and possess an unwavering dedication to customer happiness, then Career.zycto offers the perfect platform for you to excel. You’ll be an integral part of a supportive team, contributing directly to our reputation for outstanding client service and our ongoing success in the region.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat, ensuring high levels of customer satisfaction.
- Diagnose and resolve technical issues, product-related questions, and service challenges efficiently and effectively.
- Maintain accurate and detailed records of all customer interactions and transactions using our CRM system.
- Escalate complex issues to appropriate internal teams when necessary, ensuring seamless resolution and follow-up.
- Provide comprehensive information about company products and services, guiding customers through features and benefits.
- Proactively identify and assess customers’ needs to achieve satisfaction and prevent potential issues.
- Adhere strictly to company policies, procedures, and service level agreements (SLAs).
- Collaborate with team members to share knowledge and best practices, contributing to a positive team environment.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Assist in developing FAQs and support documentation to empower customers with self-service options.
Required Skills
- Minimum 1 year of experience in a customer service or support role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills in English.
- Proficiency in using CRM software and other customer support tools.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Exceptional interpersonal skills with a patient and empathetic demeanor.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Fluency in Arabic or another additional language.
- Experience with Zendesk, Salesforce Service Cloud, or similar customer support platforms.
- Proven track record of meeting or exceeding customer service KPIs.
- Familiarity with the local market and customer expectations in the UAE.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Generous annual leave.
- Opportunities for professional growth and career advancement.
- Ongoing training and development programs.
- Dynamic and supportive work environment.
- Employee recognition and rewards programs.
How to Apply
Eager to start your journey with Career.zycto? Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this immediate start Customer Support Executive role. We look forward to reviewing your application!
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