About Company
A dynamic force in talent acquisition, Career.zycto empowers individuals and organizations to achieve their full potential. We champion a philosophy where every career journey matters, connecting exceptional professionals with opportunities that genuinely resonate. For our own team members, we cultivate a culture of continuous growth, collaboration, and unwavering support, regardless of geographical distance. We believe that a robust internal support system is the bedrock of external success, making Career.zycto an inspiring environment where Customer Support Executives truly contribute to shaping futures and thrive in a flexible, people-first atmosphere.
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Job Description
Are you a natural communicator with a passion for helping others, seeking a dynamic role that offers both flexibility and impact? Career.zycto is on the lookout for a dedicated and empathetic Customer Support Executive to join our expanding remote team in Northern Ireland. This isn’t just a job; it’s an opportunity to be the friendly voice and helpful guide for our candidates and clients, ensuring their experience with Career.zycto is nothing short of exceptional.
In this pivotal remote role, you will be the first point of contact for a diverse range of inquiries, acting as a vital link between our users and our internal teams. You’ll be responsible for providing timely, accurate, and professional support across various channels, including email, chat, and potentially phone. Your day will involve assisting job seekers with application queries, guiding clients through our platform features, troubleshooting minor technical issues, and offering insightful advice that helps individuals navigate their career paths and businesses find their perfect talent match. We value proactive problem-solvers who can not only resolve immediate concerns but also anticipate needs and provide solutions that enhance the overall user journey, transforming potential frustrations into positive engagements.
As a remote team member, you will play a crucial part in maintaining our high standards of service, contributing directly to our reputation for excellence. You’ll gain invaluable experience across various aspects of the recruitment industry, from understanding candidate needs to supporting client hiring processes. Career.zycto prides itself on fostering a supportive and collaborative remote environment. We understand the unique challenges and advantages of working from home, and we’re committed to equipping you with the best tools, comprehensive training, and continuous team support to excel. You’ll be part of a vibrant team that regularly connects, shares best practices, and celebrates successes, all while enjoying the flexibility that remote work offers. We believe that empowered employees are key to delighted customers, and your well-being is paramount to us. If you thrive in an environment where your empathy, organizational skills, and dedication to service are genuinely appreciated, and you’re eager to contribute to a company that’s making a real difference in the world of recruitment, then we encourage you to apply. Join Career.zycto and help us build bridges to brighter professional futures, one exceptional interaction at a time.
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Key Responsibilities
- Provide exceptional customer support via email, chat, and phone to candidates and clients.
- Address and resolve inquiries efficiently, ranging from application assistance to platform navigation.
- Troubleshoot basic technical issues and escalate complex problems to the relevant internal teams.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Gather customer feedback and identify opportunities to improve our services and processes.
- Contribute to the creation and maintenance of support documentation and FAQs.
- Collaborate effectively with cross-functional teams to ensure a seamless customer experience.
- Proactively identify and address potential customer pain points.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
Required Skills
- Excellent written and verbal communication skills in English.
- Strong empathy and active listening abilities.
- Proven problem-solving skills with a customer-centric approach.
- Ability to manage time effectively and prioritize tasks in a remote setting.
- Proficiency with common office software (e.g., Microsoft Office Suite, Google Workspace).
- Reliable high-speed internet connection and a dedicated home office space.
- Tech-savvy with the ability to quickly learn new software and tools.
- Previous experience in a customer service or support role.
Preferred Qualifications
- Prior experience working in a remote customer support capacity.
- Familiarity with CRM software (e.g., Salesforce, Zendesk, HubSpot).
- Experience in the recruitment or HR industry.
- A relevant qualification in Business Administration, Communications, or a related field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Fully remote work model, offering flexibility and work-life balance.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth.
- Access to a robust online learning platform.
- Supportive and collaborative team environment, even from a distance.
- Regular virtual team-building events and social activities.
- Equipment provided to ensure a comfortable and productive home office setup.
How to Apply
Ready to make a difference from the comfort of your home? Click the application link below to submit your CV and a cover letter outlining your experience and why you’re the ideal candidate for a remote customer support role at Career.zycto. We look forward to hearing from you!
