About Company
Are you a night owl looking for a dynamic opportunity to make a real impact? Career.zycto offers a vibrant, supportive environment where your commitment to exceptional service truly shines. We specialize in connecting top talent with leading industries, fostering continuous growth and professional development for every team member. For those energized by the evening hours, our culture prioritizes work-life balance even on a night schedule, ensuring you feel valued and supported while delivering top-tier customer experiences. Join a team where your unique contribution is recognized and rewarded, building a fulfilling career path with us.
Advertisement
Job Description
Career.zycto is seeking a dedicated and empathetic Customer Support Specialist to join our vibrant team for the night shift, based in Clementi, Singapore. This is an unparalleled opportunity for individuals who thrive in a nocturnal environment and possess a genuine passion for helping others. As a crucial member of our customer support team, you will be the first point of contact for our valued customers during non-standard business hours, providing essential assistance, resolving inquiries, and ensuring an outstanding customer experience.
Your role will involve addressing a diverse range of customer concerns via multiple channels, including phone, email, and live chat. We are looking for someone with exceptional problem-solving abilities, a calm demeanor under pressure, and the capacity to articulate solutions clearly and concisely. You will be instrumental in maintaining our high standards of service, turning potentially frustrating situations into positive interactions, and upholding the reputation of Career.zycto and its partners.
This position offers a chance to work autonomously while being part of a supportive team. You’ll be empowered to make decisions that positively impact customer satisfaction and contribute directly to our operational efficiency. We believe in investing in our employees, providing comprehensive training to equip you with all the necessary tools and knowledge to excel in this challenging yet rewarding role. If you are a proactive communicator, a meticulous troubleshooter, and someone who finds satisfaction in providing clarity and resolution when others need it most, we encourage you to apply. Embrace the unique energy of the night shift and become an indispensable part of our mission to deliver unparalleled customer care.
Advertisement
Key Responsibilities
- Provide prompt, professional, and accurate support to customers primarily through phone, email, and live chat during night shift hours.
- Diagnose and resolve technical issues, product inquiries, and service-related concerns efficiently and effectively.
- Document all customer interactions and resolutions accurately in the CRM system, ensuring thorough record-keeping.
- Escalate complex issues to senior support or relevant departments when necessary, ensuring seamless handoffs.
- Educate customers on product features, services, and best practices to enhance their overall experience.
- Maintain a high level of customer satisfaction by delivering empathetic, patient, and solutions-oriented service.
- Contribute to the continuous improvement of support processes by providing feedback on common customer issues and trends.
Required Skills
- Minimum 1 year of experience in a customer service or support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Exceptional interpersonal skills and a customer-first attitude.
- Comfortable working night shifts, including weekends and public holidays as required.
Preferred Qualifications
- Diploma or Degree in any discipline, preferably in Business, Communications, or IT.
- Experience with Zendesk, Salesforce Service Cloud, or similar customer support platforms.
- Ability to speak an additional language (e.g., Mandarin, Malay, Tamil) to support diverse customer base.
Perks & Benefits
- Competitive night shift allowance.
- Comprehensive health and dental insurance.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Employee wellness programs and initiatives.
- Modern office facilities with easy access to public transport.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for a night shift role at Career.zycto.
